Catering Manager - Hampton University

Overview

Who We Are: 

Thompson Hospitality is the nation’s largest minority-owned food and facilities management company. Our services include hospitality, full dining and quick service restaurants, campus dining, diversity consultation, facility operations and maintenance management.  We are a family-run organization with more than thirty years providing services built on our core mission to provide a positive experience to every relationship we are involved in: one guest, one client, one team member at a time.  As a fast growing company, we have a growth plan to more than double in size over the next three years.  We are looking for team members who are interested in developing their careers to the next level while joining our team of over 4,000 employees, serving clients in over 40 states to include more than 1.9 million guests each year. Thompson Hospitality focuses on three core areas in everything we do: 

• Purpose 

• Give back to our communities 
• Celebrate diversity 

• People 

• Do the right thing 
• Treat people the way you want to be treated 
• Always do your best 
• Be accountable for our actions 

• Performance 

• Serve the highest quality food 
• Provide world-class service 
• Maintain flexibility to better serve our clients 

Competitive Benefits: 

• Health/Dental/Vision 
• Paid Time Off 
• 401(k), matched up to 4% 
• Short and Long Term Disability 
• Tuition Reimbursement 

• Employee Referral Program 
• Pet Insurance 
• Discounts: Hotels, Travel, Tickets, Restaurants 
• Employees and their relatives are eligible for a discounted meal plan at any of our HBCU client locations while they are attending school 

Basic Function/Scope: 

The Catering Manager will work closely with the Catering Chef to assure creative food presentation and quality. The Catering Manager will help with the training of all front of the house service associates, including proper serving techniques, garnishing techniques, and service formats. With catering comes a tremendous amount of visibility. Therefore, public relations and marketing will also be the Catering Manager’s responsibility. 

Responsibilities

Primary Duties and Responsibilities: 

Client and Customer Satisfaction/Relations: 

• Maintain client satisfaction at a level that ensures account retention. 
• Ensure that all associates demonstrate an aggressive hospitality (respect) toward customers and clients. 

• Ensure that client communications are effective in all areas. 
• Follow up to customer/client/associate surveys. 
• Conduct client/administration tours of facilities. 
• Respond to all catered events in writing describing pricing and services available. 

Program Quality and Standards: 

• Encourage associate creativity and innovation within agreed upon company standards. 
• Responsible for implementation and effectiveness of programs are in compliance with company standards. 
• Ensure compliance with all regulatory agencies. 
• Provide recognition for associates when programs are implemented with success. 

Business Growth and Marketing: 

• Increase catering revenue and operating profit contribution by implementing and building services and creating other opportunities for growth. 
• Maintain an awareness of the competition and market conditions internal and external to the facility. 
• Promote and leverage the company name and resources to maximum advantage throughout the unit. 

Financial: 

• Assist in and develop a business plan and budget for the catering operation. 

• Control expenses within the catering department. 
• Responsible for the attainment of financial goals for the catering operation. 
• Involved with sales survey pricing of business as required. 
• Monitor and implements cash collections of all billed parties. 
• Prepare weekly report of all catered events. 

• Responsible for productivity and staffing that is appropriate for catering needs. 

Leadership and Managerial Skills: 

• Demonstrate and promote the company culture, values and management philosophy. 
• Promote teamwork within the unit. 
• Recognize the need for and demonstrate good communication and listening skills with clients, customers and associates. 

• Visit other units on a selective basis to ensure that a sharing and exchange of ideas and experiences occurs. 
• Represent the company professionally and ethically at all times. 
• Follow the principles of Management by Walking Around to maintain contact with clients, customers and associates. 

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.