What are the responsibilities and job description for the Customer Service position at Thor Motor Coach, Inc.?
Thor Motor Coach is seeking a Customer Service Representative to join our team in Wakarusa. This position will help manage customer questions and complaints.
Job Description:
- Respond to phone calls, emails, letters, and other forms of communication from dealers and retail customers with regard to warranty / technical issues
- Support sales and production teams to provide the best customer service experience
- Resolve customer concerns and act as a liaison between the selling dealer and manufacturer warranty
- Coordinate with technical group with time frame in regards to repairs and issues being experienced by dealers and customers
- Coordinate with the parts department with a time frame to help expedite items to dealers and customers with elevated warranty status
- Constant contact with vendors
Job Requirements:
- High School Diploma or GED
- Basic computer skills
- Good phone etiquette
- Good communication skills
- Ability to problem solve
- Ability to stay calm
- 2 years Customer Service
- RV experience required
Pre-employment drug screen required.
EOE
Salary : $33,700 - $42,700