Community Association Manager

Job Description

Thornhill Properties is seeking an experienced and detail-oriented Community Association Manager to join our team. In this role, you will be responsible for overseeing a portfolio of homeowner associations (HOAs) and condominium associations (COAs), ensuring smooth daily operations, fostering positive relationships, and driving the long-term success of each community. The ideal candidate will have a strong background in property management, customer service, financial management, and a deep understanding of community association governance.

Key Responsibilities:

• Portfolio Management: Oversee a portfolio of community associations, managing all aspects of their operations, including budgeting, accounting, vendor management, and compliance.
• Financial Oversight: Monitor and prepare annual budgets, ensure timely collection of assessments, and manage the financial health of each association. Work with the accounting team to produce accurate financial reports.
• Vendor and Contractor Management: Negotiate and manage contracts with vendors and contractors. Ensure that work is completed to satisfaction, on time, and within budget.
• Board Liaison: Serve as the primary point of contact for HOA/COA boards, providing guidance on governance, compliance, and operational matters. Attend and facilitate board meetings, preparing agendas, reports, and minutes as needed.
• Customer Service: Act as the main point of contact for homeowners and residents within the community, addressing their concerns, resolving complaints, and providing exceptional customer service.
• Compliance and Legal: Ensure that the communities are in compliance with local, state, and federal regulations, as well as association bylaws and covenants. Coordinate with legal professionals when necessary.
• Community Relations: Foster positive relationships within the community by proactively addressing concerns and promoting community involvement. Develop and implement initiatives to improve resident satisfaction and enhance the community experience.
• Property Inspections: Conduct regular site inspections to ensure the community's physical appearance and infrastructure are well-maintained. Identify maintenance issues and coordinate necessary repairs or improvements.
• Emergency Response: Assist in managing emergency situations, such as natural disasters, accidents, or safety concerns, ensuring that the community is prepared and that appropriate action is taken.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Real Estate, Property Management, or a related field preferred.
• Experience: Minimum of 3–5 years of experience in community association management or property management, with a proven track record of managing multiple properties or portfolios.
• Certifications: CAM (Community Association Manager) license or equivalent certification preferred. Other relevant certifications (e.g., CMCA, AMS) a plus.
• Skills:
• Strong knowledge of community association governance, financial management, and property maintenance.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and deadlines.
• Proficiency with property management software (e.g., AppFolio) and Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Other: Must have a valid driver’s license and reliable transportation.