What are the responsibilities and job description for the CUSTOMER SERVICE ASSOCIATE position at Thoroughbred Express Auto Wash LLC?
Position Summary Customer :
Service Associates are responsible for educating and informing customers about the successful operation, benefits, and safety of Thoroughbred Express washes.
Key Duties and Responsibilities : Focus on providing a positive customer experience.
- Carry out daily duties that ensure the effective operation of a car wash facility in partnership with peers and site management.
- Greet customers with a warm smile, review and educate on services, and assist with payment.
- Stay up to date with knowledge of how to use certain equipment for them to be able to work efficiently in an automated facility.
- Direct the Driver into the entrance to the car wash or guides them onto tracks.
- Carry out periodic maintenance of equipment used in washing to keep them in proper working order.
- Perform cleaning of the facility and ensure everything is kept in the appropriate place and organized.
- Assist customers in any area concerning the car wash process.
- Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area.
- Additional duties as assigned.
Job Qualifications :
Must be at least 18 years of age.
Essential Abilities :
