What are the responsibilities and job description for the Customer Service Associate position at Thoroughbred Express Auto Wash?
Customer Service Associates are responsible for educating and informing customers about the successful operation, benefits, and safety of Thoroughbred Express washes.
- Customer Service Associates also can receive uncapped commissions for the sale of memberships!
- Focus on providing a positive customer experience.
- Carry out daily duties that ensure the effective operation of a car wash facility in partnership with peers and site management.
- Greet customers with a warm smile, review and educate on services, and assist with payment.
- Stay up to date with knowledge of how to use specific equipment for them to be able to work efficiently in an automated facility.
- Direct the Driver into the car wash entrance or guide them onto tracks.
- Carry out periodic maintenance of equipment used in washing to keep them in proper working order.
- Perform facility cleaning and ensure everything is kept in the appropriate place and organized.
- Provide assistance to customers in any area concerning the car wash process.
- Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area.
- Additional duties as assigned.
Teller / Customer Service Representative
Olympia Federal Savings & Loan Association -
Lacey, WA
Customer Service Specialist
State of Washington -
Spokane, WA
