What are the responsibilities and job description for the System Field Engineer (in-office & remote) position at Thriveon?
Summary
System Field Engineer is responsible for implementing new technology to obtain client's business objectives.
Compensation and Benefits
- Salary $60,000- $85,000
- Latest technology tools: IT Management, Knowledgebase, Professional Service Automation, cellphone, laptop, and two screens
- Latest technical training: expert led events and on demand, certification reimbursement
- Medical & Dental Insurance 75% of family premium covered
- 401K w/ 4% match
- 3 Weeks PTO plus Paid Holidays
Company Overview
Thriveon is Minnesota’s leading IT Success provider, locally owned and operated since it’s founding in 2002. Thriveon offers a clearly differentiated managed IT service that delivers results not otherwise available in the Minnesota and Florida markets. Thriveon is poised to grow 5x over the next 8 years, from the current team of 34 people. Thriveon’s mission is to empower people to create business success with information and technology. Industries served are manufacturing, construction, and professional services businesses with 20-200 staff members in Minnesota and Florida. Thriveon is proud to have been featured on the Inc 5000 and Channel Futures MSP 501. The management at Thriveon believe its people are its most important asset and is focused on developing a rewarding career plan for team members, creating an environment for them to grow and thrive. The culture is a results oriented close-knit family. The work environment is hybrid in-office and remote as the work allows.
Duties & Responsibilities
- Complete 90% of assigned projects on time and within budget.
- Review project plans for full understanding and assemble needed documentation so you can attain a positive client experience 95% of the time.
- Follow project workplans performing work within scope, identify and submit scope change requests to project coordinator for client approval to meet 130 billable hours per month.
- Document your time in real-time within each step and update documentation portal to accurately reflect changes made throughout the project.
- Update workplan templates with newly learned steps or links to technical how to articles you built in the documentation portal.
- Implement remotely, onsite, and after hours as needed.
- Maintain up-to-date Time Entries and Expenses for billing and accounting purposes.
- Participate in daily huddles and weekly meetings
- Complete 1 hour of continuing education per week to improve job skills.
- Exemplifies Thriveon Core Values: Humble, Helpful, Ambitious, Coachable and Curious.
Qualifications
- Minimum of 3 years’ experience within relevant IT field.
- Bachelor's degree in computer science, information sciences, or related field preferred.
- Experience with Microsoft servers, Office 365, Azure and VMware environments.
- Experience with server and network infrastructure
- Experience with PowerShell scripting.
- Knowledge of small to mid-size business IT systems.
- Detailed oriented with strong documentation skills.
- Effectively communicate in a non-technical way to clients.
Salary : $60
