What are the responsibilities and job description for the Visitor Center – Café Associate (Full-time) position at Tillamook County Creamery Association?
Come join the Tillamook Team where our philosophy is “Do Right By Every Bite.” As an independent farmer-owned cooperative, we have been guided by good, honest values since 1909. We believe in putting quality over profit, natural over artificial, and that hard work can never be outsmarted. We’re taking a stand for real food, because everyone deserves better.
We invite members of all diverse communities to join our workforce. At Tillamook, we believe that inclusion and diversity are central to our cultural strategy. In order to achieve our growth ambition and compete and win in the marketplace, we believe we make better decisions and build stronger teams when we invite and rely on diverse perspectives, thoughts, backgrounds and cultures into our work and to fuel our innovation and growth. To us this means creating a climate of inclusion where all employees feel valued and a sense of belonging. We believe this will make us a better consumer brand and employer.
About you:
What does real food mean to you? Is your favorite dish a cheesy casserole? Perhaps a decadent and indulgent ice cream? Either way, your identification with food is important to us. People who fit well here at Tillamook have a commitment to quality in everything they do. Our team members understand our vision, contribute to our mission, thrive on innovative thinking, hard work and good, honest values.
About us:
Our team members understand our vision, contribute to our mission, thrive on innovative thinking, hard work and good, honest values. We live by these shared values: We are Good Stewards, We believe in Uncompromising Quality, We work as One Team, We Play to Win, and We Genuinely Care for each other.
What you will do:
The Café Associate will provide fast, friendly service to guests in the café or ice cream areas of the Visitors’ Center.They will be assigned to work as a Café Cashier, Café Dishwasher, or Café Busser.They may rotate through the different positions as needed. This person is a courteous, helpful, enthusiastic individual with extraordinary guest service skills ready to assist guests in our fast-paced Tillamook Creamery Visitor Cafe. The Café Associate maintains Tillamook’s Shared Values, creating a world-class guest experience to the one million guests that visit annually.
Here’s a day in the life:
CAFÉ CASHIER
We offer outstanding benefits to our employees. For more information, please visit the careers page: www.tillamook.com/careers.
We are committed to creating a diverse culture and inclusive conditions where all employees are heard, valued and feel a sense of belonging. We rely on different perspectives, thoughts, backgrounds and cultures to inform our work, to help us be better as a brand and as an employer and to fuel our success. We are seeking talent from a wide range of diversity, perspectives and backgrounds to join our exceptional organization and help us build our future.
Tillamook County Creamery Association (TCCA) is a Drug-Free Workplace. EEO
TCCA prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability status (including those related to pregnancy and childbirth), protected veteran status, membership/non-membership in a labor organization, or any other characteristic protected by law.
We invite members of all diverse communities to join our workforce. At Tillamook, we believe that inclusion and diversity are central to our cultural strategy. In order to achieve our growth ambition and compete and win in the marketplace, we believe we make better decisions and build stronger teams when we invite and rely on diverse perspectives, thoughts, backgrounds and cultures into our work and to fuel our innovation and growth. To us this means creating a climate of inclusion where all employees feel valued and a sense of belonging. We believe this will make us a better consumer brand and employer.
About you:
What does real food mean to you? Is your favorite dish a cheesy casserole? Perhaps a decadent and indulgent ice cream? Either way, your identification with food is important to us. People who fit well here at Tillamook have a commitment to quality in everything they do. Our team members understand our vision, contribute to our mission, thrive on innovative thinking, hard work and good, honest values.
About us:
Our team members understand our vision, contribute to our mission, thrive on innovative thinking, hard work and good, honest values. We live by these shared values: We are Good Stewards, We believe in Uncompromising Quality, We work as One Team, We Play to Win, and We Genuinely Care for each other.
What you will do:
The Café Associate will provide fast, friendly service to guests in the café or ice cream areas of the Visitors’ Center.They will be assigned to work as a Café Cashier, Café Dishwasher, or Café Busser.They may rotate through the different positions as needed. This person is a courteous, helpful, enthusiastic individual with extraordinary guest service skills ready to assist guests in our fast-paced Tillamook Creamery Visitor Cafe. The Café Associate maintains Tillamook’s Shared Values, creating a world-class guest experience to the one million guests that visit annually.
Here’s a day in the life:
CAFÉ CASHIER
- Carry orders out to customers in dining area, projecting a pleasant and professional manner.
- Maintain up-to-date knowledge on all café menu items and to answer customer questions.
- Keep floors clean and free of debris.Check fountain area.Keep work area sanitary.
- Clean all shelving and service areas behind counters daily.Maintain high level of cleanliness and organization in the café at all times.
- Stock set-up areas behind counters daily and replenish supplies as needed.
- Perform opening/closing procedures when scheduled for that shift.
- Serve customers by taking orders on POS system.Take customer payment, make change correctly and maintain an accurate cash drawer.
- Assist the cooks in the kitchen with prep, set up, stocking and any other chores needed in preparing customer’s orders.
- Perform daily dish room opening procedures; turn on fan and dishwasher, fill water, set up dish cart, check chemical levels, etc.
- Maintain three-level busing: tables, chairs and floors; clean and sanitize tables; maintain a frequent presence in the dining room.
- Wash dishes left on tables, operate dishwasher safely—as per instructions—and hand wash all service ware and cookware.
- Maintain cleanliness at fountain station.
- Sweep and mop up any spills or messes on floor; keep floor free of hazards.
- Perform closing list procedures, including but not limited to turning off dishwasher, cleaning and sanitizing entire dish room, checking chemical levels, sorting clean service ware for next day, etc.
- Bus tables and straighten tables and chairs.Keep floors clean and free of debris.Check fountain and coffee stations.Keep work area sanitary.
- Maintain three-level busing: tables, chairs and floors; clean and sanitize tables; maintain a frequent presence in the dining room and front entrance of Visitors Center.Picking up garbage, wiping down picnic tables.
- Perform opening/closing duties and side work (i.e.: restocking of soup cups, ramekins, rolled silverware, etc.)
- Keep front-of-house work areas sanitary
- Keep dining hall stocked with lids, straws, to-go containers, napkins, condiments
- Keep dining hall soda fountain cleaned and maintained. Wipe down stainless-steel counters and black cupboards.
- Establish and maintain effective relationships with employees, supervisors and the general public.
- Communicate effectively.
- Utilize a computer (POS system)
- Act as a team player and be able to interact with staff at all levels of the company.
- Possess strong customer service skills.
- Follow written or verbal instruction.
- Read, write, speak and understand English.
- Compute basic arithmetic.
- High school diploma or GED is preferred
- Minimum 1 year of experience with commercial food preparation and equipment preferred
- Must obtain food handlers card within 30 days of hire
- Obtain an OLCC (18 years of age)
- Standing and/or walking
- Lifting 25 lbs.
- Vision for machine or computer operations
- Hearing
We offer outstanding benefits to our employees. For more information, please visit the careers page: www.tillamook.com/careers.
We are committed to creating a diverse culture and inclusive conditions where all employees are heard, valued and feel a sense of belonging. We rely on different perspectives, thoughts, backgrounds and cultures to inform our work, to help us be better as a brand and as an employer and to fuel our success. We are seeking talent from a wide range of diversity, perspectives and backgrounds to join our exceptional organization and help us build our future.
Tillamook County Creamery Association (TCCA) is a Drug-Free Workplace. EEO
TCCA prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability status (including those related to pregnancy and childbirth), protected veteran status, membership/non-membership in a labor organization, or any other characteristic protected by law.
Visitor Center – Brand Ambassador
Tillamook County Creamery Association -
Tillamook, OR
