Loss Prevention Manager

SUMMARY:

Manages the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.

ESSENTIAL FUNCTIONS:

Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification. Essential duties and responsibilities may include, but are not limited to, the following:

· Assume command of in emergency situations

· Chairs the property’s Safety Committee and leads all duties and initiatives of the committee.

· Conduct performance evaluations for department team members.

· Ensure the Loss Prevention team adheres to all hotel and departmental policies and procedures.

· Responsible for monitoring the operations of the individual officers, the performance of the department and the overall safety and security efforts.

· Ensure all Company and departmental policies and procedures are followed.

· Oversee all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial, follow-up, recording, and reporting) for all guest and employee related incidents, and electronic key system.

· Ensure patrol frequencies and coverage are maintained.

· Ensure various offices and areas are secured.

· Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.

· Ensures proper communication and training on emergency/evacuation plans.

· Develop and deliver loss prevention training program for all employees.

· Identify and recommend systems to minimize loss of personal property, and company assets.

· Investigate, record and report incidents of loss, theft, damage, improper personal conduct, threat, suspicious activity, or other matters that may result in injury, loss, or other claims.

· Conduct period inspection of workplace stores and facilities to ensure sufficient security and surveillance processes and equipment are in place and functioning properly.

· Conducts hazard and risk assessments at the property to include OSHA/safety audits, and incident tracking.

· Create and maintain all emergency and safety processes and procedures for property, including, but not limited to hurricane, fire, and active shooter plans.

· Ensure Fire Drills and inspections are performed appropriately per schedule and performance standards.

· Other similar duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and/or skill required.

Education and Experience:

· High School diploma or GED; 4 years of experience in security /loss prevention or related professional area.

OR

· 2-year degree from an accredited university in Criminal Justice or related major; 2 years’ experience in security/loss prevention area plus 1 year of supervisory experience.

Licenses and/or Certifications:

· Valid driver’s license with clean MVR

· Certified in CPR and First Aid within six (6) months of hire.

· Valid State of Hawaii Guard License

Required Knowledge and Skills

· Fire and Life Safety systems.

· Applicable laws, codes and regulations.

· Basic record keeping practices and incident reporting.

· Policies and procedures of the department.

· Use of specified computer applications involving word processing, queries, data entry and/or standard report generation.

· Proper business English, including spelling, grammar and punctuation.

Skill in:

· Using initiative and independent judgment within established procedural guidelines.

· Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.

· Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.

· Ability to speak effectively with guests and other employees of the Company.

· Ability to deal with problems involving several simple standardized situations.

· Dealing successfully with a variety of individuals from various socio-economic, ethnic and cultural backgrounds.

PHYSICAL/MENTAL REQUIREMENTS:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Hokuala Loss Prevent Department functions seven (7) days a week, twenty-four (24) hours a day. This position, at times, may require adjusted shifts as business demands, including being available to work weekends, nights and holidays.

While performing duties of this job, the associate is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear. The associate frequently is required to reach with hands and arms. The associate is occasionally required to climb or balance, stoop, kneel, crouch, and/or crawl. The associate must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move more than 30 pounds with assistance. Specific vision abilities required by this job include distance and close vision; ability to read printed materials and computer screen; dexterity to utilize computer equipment; hearing and speech to communicate in person or over the telephone.

While performing the duties of this job, the associate regularly works in outside weather conditions and may be exposed to fumes, humidity and loud noise. In addition, the associate may be required to perform essential duties during inclement weather.

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person

Salary : $43,000 - $54,500