What are the responsibilities and job description for the Parts Counterperson position at Tom Wood Inc.?
Audi of Indianapolis has an immediate need for an experienced Full-time Parts Counterperson to sell parts to all customers, over the counter, through the shop, and on the phone. The ideal candidate has a minimum of 2 years of experience working in parts.
About Tom Wood Group
Tom Wood is proud to be family-owned and locally operated for over 50 years. Since our start in 1967, Tom Wood, Inc. has grown to eighteen franchises with locations throughout the Midwest and New Zealand. Our franchises include thirteen automotive brands, Tom Wood Collision, Sixt Rental Car, Big O Tires, Tom Wood Aviation, Tom Wood Powersports, Tom Wood Outdoor Equipment, Integrity Insurance, Quality Leasing, and Premier Acceptance. The Tom Wood Group is a collection of vibrant, growing businesses and we remain passionately committed to our 1,100 team members, our loyal guests, and the communities that we serve.
Benefits
As a member of the Tom Wood Group team, you’ll not only have a solid career foundation, but also receive the benefits associated with a large corporation including Paid Time Off, Paid Vacation and Holidays, Health, Vision, Dental, Life, and Short Term Disability insurance, and company-matching 401(k). We also provide Paid Company Training, have an Employee Assistance Program, Tuition Reimbursement, and great opportunities for future advancement.
RESPONSIBILITIES:
- Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner. Inform customers of companion part requirements and specials, and ensure that the customer is exposed to the full product line.
- Answer phone calls, providing price quotes and other information.
- Review body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
- Pull and fill orders from stock. Maintain stock inventory and notify the proper individuals about out-of-stock parts or materials that need immediate attention.
- Issue and track ordered parts and notify the proper individuals that the parts have arrived. Properly label all parts being used for repairs.
- Assist outside sales representatives with their orders.
- Make sure all internal requests for parts are billed on the service repair orders.
- Ensure that all charge sales are signed by the customer and that they receive their invoice.
- Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
- Keep orderly records of all repair orders, invoices, insurance estimates, and special order parts. Set up orders for daily shipment, delivery, or pick-up.
QUALIFICATIONS:
- Excellent communication and customer service skills
- Professional appearance and demeanor
- Organized and good at multi-tasking
- Ability to stay calm under pressure - good troubleshooting skills
Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, verification of social security number, and passing a drug test at a certified testing facility. We are an equal opportunity employer - Drug and Tobacco-Free Campus
