Service Advisor - Tom Wood Honda

Tom Wood Honda, located in Anderson, Indiana, is looking for a full-time, experienced, Service Advisor to join our team! Our service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required, and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.

ABOUT TOM WOOD

The Tom Wood Group is proud to be family-owned and locally operated for over 50 years. Since our start in 1967, the Tom Wood Group has grown to include many franchises with locations throughout the Midwest and New Zealand. Our franchises include thirteen automotive brands, the Tom Wood Collision Center, Sixt Rent-A-Car, Big O Tires, Tom Wood Aviation, Tom Wood Powersports, Tom Wood Outdoor Equipment, Integrity Insurance, Quality Leasing Co., Premier Acceptance, and Spiffy On-Demand Car Care. The Tom Wood Group is a collection of vibrant, growing businesses and we remain passionately committed to our 1,000 team members, our loyal guests, and the communities that we serve. The Tom Wood Group core values of being Humbly Confident and Passionately Driven with a Sincere Desire to Help Others and Uncompromising Integrity are an essential part of who we are and how we run our business.

BENEFITS

As a member of the Tom Wood Group, you’ll not only have a solid career foundation, but you will also receive the benefits associated with a large corporation. These benefits include paid time off, paid vacation and holidays, health, vision, dental, life, and short-term disability insurance, and company-matching 401(k). We also provide paid company training, have an employee assistance program, tuition reimbursement, and great opportunities for future advancement. Salary range and compensation are based on applicable skills and experience.

RESPONSIBILITIES

• Meet or exceed dealership objectives and goals for the service department
• Advise customers about necessary services for routine maintenance
• Fill out paperwork with correct customer information, as well as details about the maintenance including costs and methods of payment.
• Notify customers about any changes in appointment times, as well as getting approval for different maintenance that might be needed
• Work with the customer to find out what the problems are, performing road tests and other types of inspections if necessary
• Make sure each vehicle is paid in full before releasing the vehicle
• Notify dispatcher of incoming work and review repair orders to ensure work is completed and authorization is noted
• Ensure that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly

QUALIFICATIONS

• Previous service advisor experience
• Excellent communication and customer service skills
• Must be professional at all times and be calm under pressure
• Good organization and computer skills
• Valid driver’s license with a clean driving history

Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, verification of social security number, and passing a drug test at a certified testing facility. We are an equal opportunity employer - Drug and Tobacco Free Campus.