What are the responsibilities and job description for the Account Manager (Spanish) position at Top Stack?
We’re seeking a bilingual (Spanish/English) Customer Service Specialist to join a mission-driven organization.
What You’ll Do:
- Act as the primary contact for employer and member benefit questions
- Provide guidance on health, welfare, and retirement benefit options
- Respond to inquiries via phone and email, focusing on quality resolution—not call speed
- Support new employer onboarding and benefit changes
- Process benefit-related transactions using enterprise systems (CRM/ERP)
Schedule & Work Model:
- Paid training (6–8 weeks): 8:30 AM–5:00 PM
- Post-training schedule: 9:30 AM–6:00 PM
- Hybrid: In office Tues–Thurs | Remote Mon & Fri
- Located in Philadelphia on a hybrid schedule
What We’re Looking For:
- Fluency in Spanish (written & spoken) required
- 2 years in account management or customer support
- Experience with a large ERP or CRM experience preferred
- Strong communication, problem-solving, and relationship-building skills
Why Join:
- Purpose-focused work supporting community-serving organizations
- Exceptional benefits with low employee cost
- Generous PTO, holidays, and sick time
- Fully funded pension plan
- Opportunities for growth and development
Salary : $60 - $68