Member Care Center Representative

TopLine Financial Credit Union is looking for a new full time Member Care Center Representative to join our Corporate team! 

At TopLine Credit Union, our Member Care Center Representatives assist our members in a fun and fast paced environment over the phone and via electronic communication. The focus of each communication is ensuring to provide each member with exceptional service while showcasing your purpose, passion, and pride as an employee within the TopLine family. Representatives assisting our members also have the responsibility of supporting the organization’s plans and goals, while providing the highest levels of personal and professional service. As a member-owned organization, TopLine’s vision is to continue to be a trusted member-owned financial services cooperative and your partner for life.  We put member service first and in turn member relationships above all else. There’s nothing more important than our service reputation, as it’s our brand. TopLine is seeking an experienced call center representative to join our family. 

Why work for our credit union?  A credit union is a not-for-profit cooperative in business only to serve its members, who are the owners. TopLine employees are engaged, involved, and highly respected throughout the organization.

Job Responsibilities: 

• Provide top notch customer service to our members by providing a warm, friendly voice over the phone, and delivering personal service to meet each member’s individual needs.
• Assist members via phone or electronic communication with loan and deposit services, credit and debit cards, check inquiries, account information, bill pay services, money transfers, stop payments, and account maintenance. 
• Handle an average of 12 calls per hour, while maintaining continuous electronic communications- such as messages, fax, and Email inquiries.
• Educate members on TopLine’s available services within the organization.
• Maintain knowledge of all of TopLine’s products and services, as well as procedures and policies.

Required Qualifications: 

• High School Diploma or equivalent.
• 1 year related financial or customer services experience (preferred).
• Excellent customer service skills.
• Experience with Computer programs, including Microsoft Office.
• Ability to work effectively with people in a diverse environment that encompasses regular deadlines, where change is always possible and flexibility is required.
• Excellent verbal and written communication skills.
• Ability to work independently while displaying initiative.
• Ability to maintaining a high level of professionalism while working under pressure.

Preferred Qualifications:

• 3 years in the financial services industry; including but not limited to credit unions, banking, loan servicing.
• 2 years working in a call center environment.

Benefits: 

• Medical
• Flexible Spending Accounts
• Dental
• Life Insurance
• Disability Insurance
• Vision
• Pet Insurance
• 401(k) with employer match
• Paid Holidays
• Paid Time Off
• Referral Program
• Financial Services Benefits
• Tuition Reimbursement
• Hybrid Eligible

If you are interested in joining our amazing team, the first step is filling out an application! All of our open positions can be found on TopLine’s Careers page found at https://www.toplinecu.com/careers. If you have questions, please contact Human Resources at 763-391-0557. 

EOE/AA