Senior Analyst, Service & Delivery

At Torani, we’re not just scaling, we’re building for long-term greatness. That means going beyond quick fixes to create systems, programs, and infrastructure that fuel sustainable performance. As our business continues to grow, we’ve expanded into a new, state-of-the-art, 300,000-square-foot distribution center and implemented a new Warehouse Management System designed to scale with us. With that growth comes added complexity and the need for sharper insights, stronger coordination, and better tools to help our teams deliver on our promises to customers.

As our Service & Delivery Senior Analyst, you’ll play a key role in helping our warehouse and distribution operations deliver reliable, efficient, and people-first service. You’ll connect the dots between what was planned and what was delivered, digging into the “why” behind service gaps and using data to drive actionable solutions. Working closely with partners in Warehouse Operations, Transportation, Customer Service, Sales, and Planning, you’ll help reduce delivery delays, improve accuracy, and create better outcomes for our customers. At the same time, your work will make it easier for our frontline teams to succeed, removing friction, creating clarity, and helping the operation run smarter every day.

At Torani, we flavor more than just drinks - we flavor lives. As a proud Certified B Corporation, we’re committed to using business as a force for good. You’ll be part of a team that leads with heart, lifts each other up, and work together to build something bigger. We’re growing fast, and we want people who grow with us, people who lead with purpose, learn with curiosity, and love what they do.

Success Factors (First 12–18 Months)

• Service Performance Visibility & Issue Resolution: You’ve built the tools and dashboards that make service performance visible, highlighting key metrics like OTIF, fill rate, dwell time, and ship accuracy. Your clear KPI reporting and thoughtful analysis have helped team leaders and partners quickly identify what’s working and where attention is needed. When service issues have surfaced, you’ve played a key role in collaborative, cross-functional investigations, driving to root cause and building trust by ensuring resolution, not just explanation. Your work has helped create confidence for our customers, who receive their products on time, and for our team members, who have better tools to do their jobs with ease.
• WMS Data Analysis & Product Flow Optimization: You’ve used data from our Warehouse Management System (WMS) to understand how product moves through the building and where it gets stuck. By spotting gaps, translating data into actionable insights, and making thoughtful recommendations, you’ve helped improve outbound flow, reduce delays, and make work easier for the team. Your reporting has given operations leaders clearer visibility into order status, service performance, and process breakdowns, enabling faster, more informed decisions and helping us create a smoother, more efficient path from order to shipment.
• Data-Driven Process Improvement: You’ve helped us shift from reactive firefighting to proactive problem-solving by using data to uncover patterns, guide decisions, and improve how we work. You’ve been responsible for regularly reporting key findings to a broad cross-functional audience, ensuring teams stay aligned on where issues are occurring and how we’re tracking against service goals. Your ability to turn raw data into clear, actionable recommendations has shaped improvements in outbound flow, pick accuracy, dock scheduling, and order handoffs, making it easier for our team members to succeed and increasing reliability for our customers. You’ve helped reduce repeat issues, strengthen feedback loops, and make data a practical tool for continuous improvement.
• Cross-Functional Collaboration & Communication: You’ve become a trusted connector across Warehouse Operations, Transportation, Sales, Customer Service, and Planning. You’ve helped ensure that everyone, whether they’re solving a late delivery, managing a customer escalation, or planning tomorrow’s load plan, has the right information at the right time. Your proactive communication, follow-through, and ability to anticipate the downstream impact of operational decisions have helped reduce confusion, increase alignment, and build stronger partnerships across the business.
  
  

What You’ll Bring

• 4 years of experience in warehouse, logistics, or supply chain analytics
• Strong analytical skills with the ability to dig into data, spot patterns, and translate insights into practical, actionable solutions
• Hands-on experience with Warehouse Management Systems (WMS), Transportation Management Systems (TMS), and/or ERP platforms – experience with Manhattan WMS and Oracle are a plus
• Proficiency in reporting and visualization tools such as Power BI, Tableau, and Excel
• Familiarity with key service metrics such as OTIF, fill rate, dwell time, and ship accuracy, and the ability to connect these to real-world operational performance
• A proactive, problem-solving mindset that focuses on solutions
• A high level of curiosity, urgency, and a drive to make things better for both team members and customers
  
  

Salary Range: $112,000- $125,000