What are the responsibilities and job description for the Records Technician-Parking Services position at Town of Chapel Hill?
This position is open until filled and is subject to close without notice.
Essential Job Duties:
- Provides customer service by promptly greeting customers and co-workers; promptly answers phone calls; responds to customer inquiries regarding general division policies and procedures; makes referrals to appropriate resources as indicated; interacts with Town staff; understands and relays town ordinances and policies related to parking
- Utilizes specialized database system to aid in management of parking enforcement tracking; performs data entry; completes account inquiries; accepts and records daily revenues in person, via phone and mail-in; performs appeals management; performs weekly billing and collections; performs residential permit management; prepares daily financial report and daily cash deposit
- Provides clerical support; screens and answers support calls; communicates through various mediums; sorts and distributes incoming mail; Performs preventative maintenance as needed on office equipment; contact maintenance technicians as indicated
- Performs administrative support; collects payments for various parking fees; maintains financial reports; enforces office policies and procedures; mails outgoing correspondence; relays policy update information to suit the needs and flow of the office
- Performs other duties as required
Supervision Exercised
None
Physical Demands
The work is typically performed while sitting at a desk or table, with intermittent standing or stooping. The employee uses equipment requiring a high degree of dexterity.
Working Environment
The work is typically performed in an office, additionally with the need to assist customers in the parking deck which is outdoors. The hours for this position will be 3:30 p.m. - 11 p.m. Tuesday-Saturday, with hours varying during the first month of training. The work occasionally will be performed outdoors during special events or as required.
Minimum Qualifications
Any combination of work experience, education, and training that would likely provide the required knowledge, skills, and abilities to perform the duties of the job.
Experience and Education:
- Minimum high school diploma or GED
- Two years’ experience with progressively responsible duties in a customer-service, retail, administrative, or professional office setting, with cash handling.
Knowledge, Skills, and Abilities
- Principles, practices and trends of office administration
- Principles practices and trends in effective customer service
- Related equipment and software
- Town ordinances pertaining to parking regulations
- Collections and financial record keeping policies and procedures
- Read, write and perform basic mathematical calculations
- Operate a calculator
- Operate a computer
- Community effectively orally
- Effectively interact with customers
- Establish and maintain effective working relationships with employees
- Model behaviors that are consistent with our values of RESPECT
Licenses/Certificates
A valid North Carolina driver’s license
Salary : $33,558 - $44,459
