Technical Product Owner – Associate Digital Experience

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Who we’re looking for

The Enterprise Platforms team at Toyota Financial Services is seeking a highly motivated Technical Product Owner to lead the strategy, delivery, and governance of end-user services and associate experience platforms. In this role, you’ll lead a team focused on modernizing internal tools, collaboration platforms, and knowledge ecosystems to create a seamless and productive experience for our associates.

As a Technical Product Owner, you will partner closely with stakeholders across IT, employee services, enterprise engineering, and business functions to reimagine how associates interact with content, communication tools, and equipment. Your ability to connect user needs with platform capabilities will help rationalize redundant tools, improve digital workflows, and enhance employee satisfaction and productivity.

What you’ll be doing

• Own the full product lifecycle for end-user platforms and associate experience tools—from vision and strategy through delivery and iteration.
• Lead a team responsible for platforms such as Confluence, Slack, and other internal collaboration and knowledge tools.
• Partner with stakeholders to assess current tools and platforms, eliminate redundancy, and align solutions to evolving user needs.
• Define and drive a content strategy focused on knowledge accessibility, findability, and relevance across systems.
• Evaluate associate workflows and pain points, identifying opportunities to improve tooling, automation, and digital support services.
• Develop and maintain a prioritized product backlog aligned with organizational goals, using Agile best practices to deliver incremental value.
• Set and track KPIs for associate experience and tool effectiveness, using data to inform decision-making and product iteration.
• Champion a modern, secure, and scalable approach to internal tool governance and user enablement.

What you bring

• 10–15 years of experience in product management, platform strategy, or enterprise IT leadership roles.
• Proven experience leading high-performing teams, ideally focused on associate experience, end-user services, or internal tooling.
• Strong understanding of enterprise collaboration platforms (e.g., Slack, Confluence, Google Workspace, Microsoft Teams).
• Proven track record in tool rationalization, knowledge management design, or digital workplace transformation.
• Excellent communication and stakeholder management skills, able to translate between technical and non-technical perspectives.
• Bachelor’s degree in Information Systems, Human-Computer Interaction, or related field.

Added bonus if you have

• Experience driving internal knowledge architecture and governance programs.
• Familiarity with change management practices related to enterprise technology adoption.
• A perspective on AI-assisted knowledge delivery, chatbots, or next-gen helpdesk solutions.

What we’ll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility, and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
• Relocation assistance (if applicable)

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10 different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.