Customer Service Representative

Trajan Scientific Americas is an Australian owned company with a global workforce in Australia, the Americas, Europe and Asia. With a strong presence in the US for more than 30 years, we have operations in Texas, North Carolina, California, Connecticut and Kentucky. Trajan’s vision is to provide integrated scientific measurement devices to enrich the wellbeing of communities through science.

Trajan Austin, TX, is seeking a Customer Service Representative to assist and and foster a positive customer service experience.

Responsibilities:

Customer Service

This role assists to build and maintain a positive and consistent customer experience with the Trajan organization. As the primary and daily face of the business, this role is to service, support and communicate with direct customers, distributors, and key partner organizations, as well as with key personnel in the Trajan global supply chain system.

• Core value provided by this role is to pro-actively support alignment and maintain a close relationship with customers and partner organizations with attention to mutual business’s needs.
• Entry of customer orders, edits, credits/returns, etc.
• Receive and process requests for price quotations, purchase orders, order changes, adjustments, and cancellations from direct customers, distributors, and key partners.
• Works closely with inventory and production personnel regarding delivery timing for customer orders. Proactively communicates with factory to facilitate customer expectations of order status.
• Gathers and prepares pertinent information for price quotations on custom/nonstandard items (NBO). Ensures all required detail is provided to facilitate effective quotation.
• Work with other staff members (internal and external) to support customer activities and project-based activities as assigned.
• Provide product and technical support for Trajan products to customers.
• Manage returns from assigned customers
• Maintain accounts of service providers to ensure all office support is met

Office Administration/Procurement

• Ensure that all office amenities are always available including but not limited to office supplies, catering, toiletries, etc.
• Work with service providers to maintain the most optimal contract that suits the business needs at the most efficient cost
• Administration of service contracts to ensure agreements are current to maintain services without interruption
• Procurement activities for office items, limited inventory items and consumable items for production
• Administration activities in support of facility amenities and guest needs (transport, etc.)
• Arranging catering for office staff and/or guest
• Other duties as assigned

Skills/Qualifications

• At least 1 - 3 years' of relevant work experience
• Associates Degree or Equivalent Experience
• Previous customer service with direct customer interaction in a technical environment
• Excellent oral and written communication skills
• Experience/skills in customer telephone contact
• Proficient in using Microsoft Office suite of programs and ability to learn and use in-house computer operating systems and tools.
• Analytical skills to identify problems and implement improvements
• Strong administration and organizational skills
• ERP Systems