What are the responsibilities and job description for the Case Manager position at Transitions Mental Health Asso?
Description
784 High Street, San Luis Obispo, CA 93401
Phone (805) 540-6500 FAX (805) 540-6501
Job Description –
Position Title: Case Manager
Program: Homeless Services Program/Housing & Disability Advocacy Program
Supervisor: Program Manager
Salary Grade: PCM I, II, III
FLSA Status: Non-Exempt
Revision Date: September 20, 2023
Mission Statement:
Transitions Mental Health Association is a nonprofit organization dedicated to eliminating stigma and promoting recovery and wellness for people with mental illness through work, housing, community and family support services.
Position Summary:
Case Managers for the Housing & Disability Advocacy Program (HDAP) provide trauma informed community outreach and client engagement, housing placement, supportive services, including case management and a continuum of service to chronically homeless individuals. One of the major goals of HDAP is to file for federal social security disability benefits through an established process with DSS and other agencies, including application follow-up and resubmission of required documents. The case manager is expected to supervise the general health, safety, and social rehabilitation of clients. They also function as positive role models, promote cooperation and harmony in communal living, and uphold and promote the program philosophy in all duties performed. Case managers also assist with HDAP’s outreach efforts, manage client entries in HMIS and may assist with housing navigation into permanent supportive housing once a client’s case has been fully decided by the Social Security Administration.
Responsibilities and Duties:
1. Supportive Services: Includes participating in intake interviews and meeting with clients weekly and/or as needed for case management, advocacy, and ILS counseling purposes, providing information and referral services for community resources, providing crisis intervention, and communicating the emotional, physical, and mental state and functioning of clients to the Program Manager and Division Director and other staff members by attending scheduled staff meetings and by completing daily, weekly and monthly charting. May be required to arrange for and/or directly transport clients to medical, mental health, legal, social services and other appointments. Will assist clients in applying for benefits including Supplementary Security Income (SSI), Social Security Disability Insurance (SSDI), Cash Assistance Program for Immigrants (CAPI), MediCal, CalFresh< (formerly food stamps), In-Home-Support Services (IHSS), Veterans housing benefits (VASH) and other benefits. The case manager will attend an intensive HDAP training program, sponsored by the Change Well Project, in order to better help clients obtain disability benefits as quickly as possible.
2. Site management: May include inspecting sites, assisting with cleaning and/or repairs, arranging for professional repairs or services, participating in the purchase or donation of furniture or household supplies, communicating with the Program Manager regarding physical repairs, enhancements, and/or cleaning that is needed. Assist residents with move in/out activities.
3. Liaison: Communicate with other service providers regarding current clients, communicate with the Department of Social Services regarding client’s disability application status and tracking. Follow-up with the Housing Authority regarding client intake, rents, and Section 8 status, attend direct service provider meetings, and serve as a representative of the program to the community.
4. Complete program paperwork. This may include, but is not limited to: individual client files, evaluating and charting client progress, service plans, admission/ discharge paperwork, HMIS, Excel, Word, One Note, collect and record client rents and security deposit receipts, and other required forms. Ability to meet program deadlines.
5. Promote, encourage and maintain trauma-informed practices in all services and activities.
Practice and promote, both individually and in team meetings, TMHA’s Collaborative Communication Guidelines in order to facilitate clear, empathetic and person-centered communication.
6. Attend weekly staff meetings
7. All other duties as assigned.
Job Environment:
1. Moderate, physical activity, frequent driving; may include moving or lifting up to 50 lbs.
2. Involves moderate risks that require safety precautions and the risk of exposure to potentially intense situations.
Requirements
Minimum Requirements:
- BA/BS AND 6 months of full-time equivalent experience with target population, OR AA/AS or CADAC/CPRP certification AND 2 years of full-time equivalent experience with target population, OR 4 years of full-time equivalent experience with target population;
- Experience with homeless outreach, HMIS and housing navigation strongly preferred;
- Experience with homeless services and/or disability benefit advocacy also strongly preferred;
- Strong interpersonal skills, collaborative work style and oral/written communication skills;
- Well defined organizational and time management skills;
- Ability to work independently and flexibly;
- Ability to handle intense situations, display good judgment and decision-making skills, and remain calm and clearheaded under pressure;
- Able to deal effectively with a variety of people and personality types regardless of age, ethnicity, race, religion, sexual orientation, gender identity/expression or socio-economic level;
- Must be responsible and reliable and possess problem solving and conflict resolution skills;
- Must use reasonable precaution in the performance of one’s duties and adhere to all applicable safety rules and practices while acting in such a manner as to assure at all times, maximum safety to one’s self, fellow employees, clients, and other persons contacted through TMHA business;
11. Conditions of employment include: · Ability to possess and maintain good physical and mental health. · Must be at least 18 years of age, possess a valid CA Driver’s License, at least 2 years driving experience, reliable transportation, proof of auto insurance, and DMV driving record that meets TMHA’s current vehicle insurance requirements. May be required to utilize personal vehicle and auto insurance. · Attendance is an essential function of this job that requires face-to-face interaction with clients and/or other employees.· Must comply with a TB assessment (possibly a TB test if needed to confirm a negative tuberculosis result) and receipt of a criminal record clearance through fingerprinting. · Must be able to successfully complete First Aid and CPR training.
Physical Demands:
- Seeing
- Hearing
- Speaking
- Stooping/Bending
- Moving around office
- Moving between offices/clients
- Driving
- Climbing
- Lifting/carrying heavy items
- Computer use
- Pushing/pulling/dragging items
- Standing for long periods
- Working outside
- Using hands/fingers
Salary : $23 - $28
