Customer Service Coordinator

JOB SUMMARY

Interface between TraPac’s Client Carriers, Port Authorities, Governmental and Regulatory Agencies, as well as the TraPac terminal operating departments in each Port location for all needs relating to cargo movement, compliance ad invoicing.

ESSENTIAL FUNCTIONS

The following describes the general nature and level of work, but not intended to be a comprehensive list of all activities, duties, and responsibilities required of the job incumbent. Consequently, job incumbents may be asked to perform other duties as required.

INBOUND

1. Obtain dangerous cargo certificates and POLA permit from Line or Agency.  Prepare the required documents for the driver.
2. Work with U.S. Coast Guard when inspections or hazardous documents are requested. 
3. Coordinate the delivery of break bulk cargo with Line or Agency, trucking companies and related departments.
4. Coordinate various inspections and surveys to be conducted on dock, and follow up to ensure that the job is complete and all parties notified.
5. Report discrepancies on hold tags to Line, Agency and government agency, (U.S. Customs and/or U.S.D.A.).
6. Prepare daily collection report and surrender all payments to Accounting Department.  Mail receipts to the proper party.
7. Submit requests and assemble manifest to POLA for storage and/or assembly time.
8. Re-rate and report demurrage and storage reports to POLA.
9. Prepare inbound collection recap reports for demurrage invoice to Lines.
10. Send aging reports to clients for containers that are on-dock past the free time.

EXPORT

1. Monitor and verify dangerous bookings and their required documents.  Obtain necessary corrections, additions, approvals, and proper identification of shipments prior to arrival on terminal. 
2. Coordinate break bulk shipments, reefer temperature discrepancies, damaged loads requiring repair or transload, export loads moving off dock and loads arriving on dock via rail, identify and alert Marine personnel of any special stow requirements.
3. Assist the Line personnel in arranging various inspections, fumigation, or surveys to be conducted on dock, and follow up to ensure that the job is complete and all parties notified.
4. Relay to the Line any problems which prevent drivers from delivering loads.  Ensure that the correct information is obtained prior to the trucker arriving at the facility and follow up until the problem is resolved.
5. Work with U.S. Coast Guard, Customs, or USDA when inspections or hazardous documents are requested.  Coordinate with yard operations and Line for off-dock movement and seal changes.
6. Record and file any unusual or important incidents or changes.
7. Rotate on-call for weekend gates.

CUSTOMER SERVICE CALLS

1. Instruct customers on how to use TraPac website and VRU automated system.
2. Advise last free day information
3. Quote demurrage charges and rates.
4. Explain hold status and advise inspection schedule

*Work Schedule: Monday-Friday, 10:00am-7:00pm CST with rotating coverage on weekends