Automation Engineer

JOB SUMMARY

The Automation Engineer will work alongside our technology vendors, consultants, and operational staff to troubleshoot, identify improvement opportunities, and support the myriad of integrated technologies which enable our world-class, automated operations.

ESSENTIAL FUNCTIONS

• Troubleshoots and repairs software application defects that affect system performance and availability without disrupting production. 
• Troubleshoots intermediate type issues and/or problems while adhering to standard incident management processes.
• Researches customer questions and/or issues, which may include corresponding with customers, calling vendors for assistance, or escalating the problem to an IT group.
• Makes recommendations for solutions and resolves problems within service level agreement (SLA).
• Reviews the systems and processes to identify areas for improvement.
• Makes recommendations for changes to system and processes as needed to ensure service level agreements are met.
• Creates and maintains documentation knowledge-based articles (KBA) to support processes.
• Provides on the job training and coaching less experienced staff members and interns.
• Assists in the cross training of lower level staff by developing course content. 
• Participates in the business recovery and continuity processes, which may include working with others to test processes, and exercising the processes.
• Participates in project work surrounding production readiness to maintain and enhance assigned platforms.
• Occasional travel - Weekend hours may be required; holiday hours may be required, and on-call hours may be required.
• Oversee the development and installation of new hardware and software

JOB QUALIFICATIONS

EDUCATION/EXPERIENCE

Bachelor's degree in industrial engineering and a minimum of three years working in an industrial environment.   Industrial Automation Certification or Six Sigma Certification preferred

SKILLS AND APTITUDES

• Technical problem-solving skills with the ability to find successful resolutions for issues of basic to moderate complexity
• Listening, verbal and written communications skills
• Organization skills and ability to work on multiple projects and/or assignments simultaneously
• Ability to work in a team-oriented environment
• Ability to analyze data from various sources and determine next actions
• General Knowledge of networks, Servers, and IT components (devices, infrastructure, operating systems)
• Knowledge of computer coding/programming languages and software development concepts 
• Knowledge of data structures, data management practices, system interaction patterns and interfaces
• Basic knowledge of various corporate security rules, legal and regulatory obligations 
• Basic knowledge of vendor software integration and interaction patterns
• Ability to adapt to new situations and learn quickly