What are the responsibilities and job description for the RETAIL SALES ASSOCIATE position at Treasure Island, LLC?
Overview
The Retail Sales Associate’s primary role is to provide exceptional service to our guests creating a memorable shopping experience demonstrating the CORE values and using their sales skills. Under the direct supervision of our retail leadership team, they will also execute tasks in accordance to company policies and procedures adhering to state and federal laws and regulations for the needs of the business. Must be able to meet attendance guidelines.
Specific Job Functions:
- Greet and engage with every guest in a timely manner assessing their needs and provide product and service knowledge with the highest level of guest service
- Usage of suggestive selling and upselling skills with all guests
- Have knowledge of garment construction, fabric, cut, and styles
- Process transactions with accuracy involving cash as well as accepting other forms of payment i.e. credit/debit cards at the POS terminal Following PCI guidelines
- Inspect merchandise prior to wrapping/bagging; verifying product is satisfactory for guest purchase
- Conduct refunds/exchanges as per company policy
- Opening/closing store housekeeping i.e., check on supply levels, spot sweeping, wipe down counter tops, dusting and keeping all areas including cash wrap neat and uncluttered
- Maintain sales floor standards and merchandise guidelines to ensure welcoming environment
- Keep backrooms, fitting rooms, and other storage areas clean and organized as per company and safety standards
- Assist with inventory prep, counts, and re-counts
- Resolve guest issues at store level within scope of authority notifying management and/or security for escalated issues
- Follow LP policies using good guest service to help deter external theft
- Must be able to work all shifts (morning, swing, weekends, holidays included)
- Alert the Coordinator/Liaison of issues in store that need to be fixed
- Identify short dated items for appropriate disposition i.e. mark down, transfer out
- Determine if merchandise is a damage/salvage and prep to be dispositioned by Coordinator as per Retail and LP SOP’s
- Prep merchandise for mail out to include all accompanying paperwork with Coordinator signatures
- Inform Coordinator on duty of excessive overstock items, slow sellers, fast seller, and guest requests
- Answer phones by third ring with a friendly greeting including your name and outlet
- Perform all other job related duties as requested
Responsibilities/Qualifications
- At least three years sales experience in a commissioned environment preferred
- At least two years experience in a retail environment a must
- A minimum of one year cash handling experience necessary
- Must have excellent customer service skills
