SECURITY OFFICER

Overview

It is the primary responsibility of the Security Officer to demonstrate superior customer service skills by answering questions, escorting guests to their destinations, helping with guest needs and to provide for the general safety and security of guests, employees, and company assets. Security Officers are also responsible for responding to emergency situations including but not limited to medical situations that could include utilizing CPR and AED techniques, Fire and evacuation or situations requiring an Officer to engage in physical contact with a person for the purpose of detention and arrest. During any emergency situation, it is important that all Officers are able to think clearly and reassure guests by their example. Our guests and employees depend on Security to be prepared and respond quickly to a multitude of emergencies. Security Officers will often be tasked with making split second decisions to ensure the safety and security of our guest and employees.  All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

Specific Job Functions:

• Patrol any and all areas of T.I. property to greet guests and handle any issues which may arise
• Escort Guest and Employees as necessary
• Operate a two-way radio to communicate with the Control Room and other Security staff
• Resolve complaints and issues involving both guests and employees
• Monitor access to restricted areas
• Provide assistance to disabled / impaired individuals including those in wheelchairs
• Remove and carry drop boxes from the gaming tables
• Monitor access to guest rooms by checking room keys at the elevator lobby
• Operate company owned vehicles, trucks, and motorized carts to respond to incidents and maintain security on and off the property
• Provide cardiopulmonary resuscitation (CPR) and operate an automated external defibrillator (AED) machine when emergencies arise
• Use a computer to complete reports regarding property incidents such as guest accidents, personal property damage, vehicle accidents, theft, and guest complaints
• Work in a high pace high stress areas and situations
• Make split second decisions
• Assist in fire situations
• Assist in evacuations
• Engage persons who are in violation of Hotel policy and procedure or in violations of federal, state, county, city or local laws and ordinances up to and including detentions and arrests
• Able to remain calm, polite, professional and yet stay firm with your actions when engaging such persons
• Perform all duties deemed for the success of the department

Responsibilities/Qualifications

Qualifications:

• At least one year customer service experience required
• Previous Security and/or Military experience preferred
• Must be able to complete the following training during your probation period or when the first class is available:
  • Covers all aspects of the job
• Training packet with management
• CPR – Cardiopulmonary Resuscitation
• AED – Automated External Defibrillation
• First Aid
• Oxygen Administration
• MDTS – handcuffing/control and restraint training
• No Guard Card needed

This training needs to be maintained throughout your employment 

• To be eligible for or remain in a full-time position within the Security Department you must be able to complete and stay proficient in the following:
  • Security iTrak
  • Photos
  • Scanner
  • Report paperwork
  • Digital video system including video review, video exporting and printing photos from video
• Report Writing:
•  Security Command and Control Room:
  • High stress and fast paced situations
  • Security iTrak
  • Digital video system to include learning all cameras and placement, watching multiple monitors, all camera numbers, camera control, video review, exporting video and printing photos from video
  • Dispatching multiple Security members and multiple calls
  • Multiple telephone lines including emergency services lines
  • Multiple alarm panels including the Life Safety System