What are the responsibilities and job description for the Application Service Desk Analyst position at Tria Federal (Tria)?
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* US Citizenship and the ability to obtain and maintain the clearance level stated above are required for this specific opportunity. Tria Federal (Tria) is unable to sponsor at this time.
Who We Are:
Tria Federal (Tria) is the premier middle-market IT and Advisory services provider delivering digital transformation solutions to Civilian, Defense, and Intelligence agencies across the federal sector. With a future-forward vision and a mission rooted in service, we bridge capability gaps to help government agencies work faster, grow smarter, and stay nimble in the face of change. Wherever our customers are in their modernization journey, we are the trusted navigator in the path to possible.
Follow us on LinkedIn | #PoweringPossible |
Who You Are:
You are a talented Application Service Desk Analyst with at least 1 year of experience and a passion for thinking big, taking action, and delivering exceptional results. You are outcome-driven, quality-obsessed, and relentlessly focused on innovation as a value-driver for world-class delivery, client satisfaction, and performance. You’re looking to grow as a professional in a team-oriented environment where you can put your fingerprint on mission-critical projects impacting the citizens we serve.
Military Veterans and individuals with disabilities are encouraged to apply!
About This Role:
Universal Consulting Services (UCS) a wholly-owned subsidiary of Tria Federal (Tria) is seeking an application service desk analyst to support our FinCEN Technical Department Customer. In this role, the person will provide support for a variety of proprietary government applications in a Help Desk/Call Center Environment. The analyst will support typical types of user issues including responding to telephone and electronic requests for support as part of the Application Desk operation, entering a ticket in the call tracking software, troubleshooting the issue, providing follow-up, and resolving the issue for the user. Typical issues include password resets, questions on the application's functionality, basic user training, role-based access and processing and/or completing access requests and resolve the issue for the user. The person in this role must be able to handle multiple priorities and customer issues in a professional and calm manner. Responsibilities:
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The “Need-to-Have” Skills & Qualifications:
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Professional Certifications: | N/A |
Education: | N/A |
Clearance: | Ability to obtain and maintain a Secret |
Years of Professional Experience: | 1 years’ experience |
Required Technical / Business Toolset Experience: | Basic computer skills for Standard understanding/troubleshooting experience for basic computer issues, primarily Adobe, internet, and Outlook. The position is remote, so e-mail wording/correspondence is important along with good typing speed to input information into the ticketing system. |
The “Nice-to-Have” Skills & Qualifications:
- For this position we are looking for someone that has a customer service background. The applications are proprietary, so no previous knowledge of the applications is required. The strongest skills are listening to and communicating with the customer verbally and through written communication. Knowledge of or having worked with internet, Outlook, and the basic office applications/Adobe. Some Help Desk background is helpful but if the candidate can show customer service skills in their job history, we are open to interview. Please avoid technical candidates, they have not worked well on our team historically. This is an application support desk, but we do not do technical troubleshooting that a Service Desk would normally handle. Candidates that are on the technical route, tend to get bored quickly and easily on our team.
Physical Requirements
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Why Tria?
What defines the Tria brand is more than just our dedication to excellence in our craft; it’s our incredible team of dedicated, talented, and passionate people that make Tria so exceptional. As people powering possible, we are all partners in our team’s shared success.
As a company that cares about people, we seek to cultivate a culture in which all can thrive personally and professionally. We offer a top-tier benefits package to invest in your physical, mental, and financial health and wellness so that you can be your best self - at work and in life. At Tria, we are growth-minded, entrepreneurial in spirit, and committed to fostering a culture of inclusion and opportunity for all. Whatever your background, your role, your department, or stage in your professional journey, here you will have opportunities to learn new skills, seize new challenges, and advance your career as we grow.
Job Listing ID: job_20230609154733_FUCKGTMMK1YNFTFS
Equal Employment Opportunity (EEO):
Tria Federal (Tria) is a Federal Contractor and EEO, OFCCP, VEVRAA, and Affirmative Action Employer.
As an Equal Employment Opportunity provider, Tria follows the protection of federal, state, and local law: Qualified applicants will receive consideration for employment without regard to race, color, creed, religion, age, national origin, marital status, disability, veteran status, sexual orientation, gender identity or expression, marital status, or genetic information.
U.S. Citizenship is required for this specific opportunity as Tria is unable to sponsor at this time. All selected applicants will be subject to a Minimal Background Investigation (MBI) and a government security investigation (when applicable) depending on the specific program and position listed. This includes but is not limited to: meeting the eligibility requirements for access to classified information and the ability to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to: criminal history, employment verification, education verification, drug testing, and creditworthiness.
Qualified individuals with a disability have the right to request a reasonable accommodation. If you are unable or limited in your ability to use or access the Tria careers website as a result of your disability, please request a reasonable accommodation by sending an e-mail to hrhelp@triafed.com or call (703) 229-5888. Include the nature of your request, along with your name and contact information.
Salary : $42,700 - $54,000
