What are the responsibilities and job description for the Service Desk Analyst position at TriCom Technical Services?
Summary
Our client is seeking an individual to serve as the first contact with customers who need technical assistance via phone or email.
Responsibilities
Our client is seeking an individual to serve as the first contact with customers who need technical assistance via phone or email.
Responsibilities
- Respond to customer issues via phone, email, in-person, and chat.
- Follow-up with customers to ensure issues are resolved.
- 2 years Help Desk experience.
- Experience with O365.
- Dependability, reliability.
- Common sense, logical.