What are the responsibilities and job description for the Rely Radiology Support Specialist position at TridentCare2019?
Full Time Position: Thursday, Friday, Saturday, Sunday 11:00ama-9:00pm
- Contact doctors via email and phone to read cases as needed.
- Notification to customers when cases are delayed with estimated completion time if known.
- Monitors the delivery of x-ray reports delivered via fax.
- Relays verbal x-ray results on critical findings to the ordering facility and/or physician.
- Documents, researches, and resolves customer issues using the computer system.
- Upholds client and patient confidentiality at all times.
- Maintains training manuals and disseminates new policies or procedures or changes to same.
- Maintains regular consistent attendance, punctuality, and personal appearance.
- Adheres to all company regulations as stated in the company handbook.
- Create and manage the Support Specialists staffing schedules.
- Approve and schedule PTO and Vacation requests from employees.
- Train and supervise Support Specialists and assist with reviews.
- Rotate schedule as needed to work with every shift to observe performance and train staff.
- Answer general questions and assist other staff throughout the shift.
- Provide assistance off hours by phone as needed.
- Communicate with the IT department regarding the status of the systems and development and testing of new programming.
Other duties as assigned.
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