Operations Coordinator

OPERATIONS COORDINATOR

Our product is our people and we’re committed to propelling them forward! Are you the next great TruePointer to join our team? Do you enjoy working in a fast-paced environment where you’re doing valuable work and discovering something new every day?

You’re a TruePointer if you’re nimble and can hustle - our clients and our team move quickly!

You must value generating meaningful results and be someone who solves problems and takes action! You’ll join an award-winning team. We're a proud four-time Top 100 PR agency in the U.S. and a six-time Inc. 5000 fastest-growing company.

We’ve had a remote and hybrid office environment before it was popular. We understand the demands of 24/7 agency responsibilities and give our team the flexibility to manage their work and life. Some of our favorite perks are competitive health benefits with concierge service, 401K profit sharing and competitive matching, consistent professional development, our annual agency summit, team lunches, parties and every 5 years sabbatical.

Operations Coordinator

As an Operations Coordinator you’re focused on enhancing both the team and client experience. You will play a pivotal role in ensuring seamless operations and satisfaction. Your responsibilities will encompass a range of tasks, from scheduling resources to project coordination. Your adeptness in managing various moving parts and your proactive attitude will contribute to the overall success of our team.

Primary Responsibilities: 

• Provide operational support to the account services team: 

• Build and publish shift schedules (monthly and quarterly) 
• Review and approve agency time entry records and PTO
• Prepare supporting time reports for payroll
• Process and remit payment for contractor invoices  
• Assist with development of client and agency presentations
• Provide administrative support to client needs
• Ensure successful onboard process and orientation of new hires  
• Support agency management when exiting staff  

• Support company & client budgeting and financial reporting:  

• Create and review client-ready scopes of work as needed  
• Compile biweekly, monthly, quarterly, and annual financial reports in support of the operations manager 
• Report on usability and scope absorption
• Analyze reports and processes to ensure effective and efficient delivery of services

• Maintain processes and procedures, including but not limited to:   

• Ensure accurate record keeping to company’s record-keeping including retention, protection, retrieval, transfer, and disposal of records  
• Collaborate closely with account managers and teams to ensure an excellent client experience

Qualifications:   

• High attention to detail and accuracy, proactive communicator, and technically astute
• Successfully prepare reports, coordinate resources and manage communications
• Expertise in Microsoft Excel, Outlook & Teams
• 1-3 years of administrative or project management experience 
• Professional communication skills, both verbal and written (email, social media)  

TruePoint Communications is committed to a diverse and inclusive workplace. Additionally, we provide equal employment opportunities to all and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state or local laws.

All offers of employment are conditioned upon the candidate's legal authorization to work in the United States. Candidates will be subject to a background screening as part of the application process.All offers of employment are conditioned upon the candidate's legal authorization to work in the United States. Candidates will be subject to a background screening as part of the application process.