What are the responsibilities and job description for the Houseperson position at Trust Hospitality LLC?
Primary Objective To contribute to an attractive and clean hotel in accordance with the standards of Trust Hospitality by providing support for housekeeping staff and cleaning assigned areas
- Clean hallways, common areas, vending areas and stairwells as assigned (mopping, vacuuming, wiping)
- Clean outside walkways and parking lots (sweeping, spraying)
- Clean elevators, lobby area, public restrooms, offices and meeting room space, if needed
- Deliver soiled linen to laundry room and return clean linen to housekeeping cares and linen/storage rooms, if needed (carrying, lifting up to 50 pounds)
- Remove trash from housekeeping carts and common areas and deliver to dumpster, if needed (lifting, carrying up to 50 pounds)
- Stock and maintain housekeeping cart and linen/storage rooms
- Properly use chemicals, cleaners and cleaning equipment (reading)
- Participate in deep cleaning and carpet cleaning (spraying, pushing, vacuuming)
- Assist in receiving, opening and storing supplies (stocking, placing)
- Assist in other housekeeping or maintenance responsibilities, if needed
- Take every opportunity to impress the guest.
- Smile, have eye contact and greet guests immediately upon each encounter.
- Wear uniform and name tag with pride
- Be groomed according to company standards
- Properly handle special requests
- Anticipate and exceed guest expectations
- Follow correct procedures for entering a guest room
- Keep voices and other noise low on guest floors, especially in the morning
- If necessary, assist guests with their luggage
- Promptly respond to and resolve guest complaints
- Deliver cribs, roll-aways and other requests to guest rooms
- Be an enthusiastic, helpful and positive member of the team
- Be professional, responsible and mature in conduct and behavior
- Be friendly with all co-workers and supervisors
- Communicate pertinent information to supervisor and co-workers
- Openly accept critical/developmental feedback
- Report to work on time
- Give adequate notice if going to miss work
- Adhere to all work rules, procedures and policies established by the company
- Work flexible schedule to include weekends and holidays
- At all times projects a favorable image of Trust Management Services to the public
- Be careful with hotel property, including hallways walls and equipment
- Attend required meetings
- Handle and account for keys properly
- Be knowledgeable about using chemicals
- Be knowledgeable of policies regarding emergency procedures, lost and found items and security concerns
- Minimizes safety hazards by following all safety rules and procedures
- Seeing
- Walking/Standing up to 100% of the time
- Bending – Ability to move and control one’s torso so items can be picked up from a lower surface level
- Kneeling- Ability to flex legs at the knee so that individual can lower the body coming to rest on one or both knees
- Handling – ability to grasp, hold, set down, redirect with hands, turn , control and manipulate objects
- Reaching – Ability to stretch body and extend arms to place or secure objects at a distance above, to the side of or below the normal standing level of the individual
- Squatting – Ability to flex legs at the knees to lower body position
- Crawling – Ability to move about on hands and knees and/or feet by mobilizing those body parts
- Lifting – Ability to use body parts, arms, hands, shoulders and back, to elevate an object above its previous surface level
- Climbing – Ability to ascend steps, ladders and other vertical and semi-vertical surfaces to reach a higher level
- Repetitive Motion – Ability to use body parts on a regular and continuing basis to repeat the same motions for a reasonable period of time without resting: Sweeping, Vacuuming, Wiping, Mopping
- Stooping – Ability to flex legs at the knees and move the upper body forward and down
- Normal verbal and nonverbal communication, reading, writing
- Prior experience strongly preferred
- Must have strong customer service orientation
- Must have strong team orientation
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