What are the responsibilities and job description for the IT Administrator position at TrxNow®?
Job Details
IT Administrator
The IT Infrastructure Administrator is responsible for developing, implementing, monitoring, and maintaining hardware and software systems.
The IT Infrastructure role is an administrative role and a full-time position. The role will typically operate 5 days a week between 8AM and 5PM. Project demands may also require overtime. This role reports to the CIO.
Responsibilities
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Primary responsibilities include managing and directing the company’s information technology (IT) operations, ensuring the department provides efficient and effective technical support service. This position will provide technical support for 24/7 operations.
- Schedule, organize, and assign IT projects.
- Lead development and implementation processes for the organization’s IT systems and department.
- Develop and implement business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss.
- Establish efficiency and efficacy standards, providing recommendations for improvement of IT infrastructure.
- Analyze IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs.
- Oversee security of systems, networks, and enterprise information.
- Facilitate IT security audits or investigations.
- Develop and maintain relationships with external IT vendors and service providers.
- Coordinate multisite IT systems via enterprise resource planning (ERP).
- Performs other related duties as assigned.
- Supervision of necessary resources
- Vendor Management
Essential Functions
- Works closely with Contact Center management to identify and implement complex business requirements and processes. Documents, tests, implements, and provides on-going support.
- Provide performance engineering and optimization, knowledge transfer and mentoring
- Troubleshoot system issues directly with users to resolve reported trouble
- Diagnose and resolve hardward, software, and network, and telephony issues
- Ability to multi-task, effectively prioritize work, and adapt during pressured situations
- Dynamic, energetic, motivated, positive outlook
Qualifications
Required Qualifications/Skills
- Bachelor’s degree in computer science or similar field
- Detail-oriented and organized with excellent analytical and troubleshooting skills
- Excellent written and verbal communication skills for documentation and customer support duties
- Proficient in latest technology for IT systems and management
- Excellent organizational skills and attention to detail
- Excellent analytical and management skills
- Thorough understanding of IT and practical applications to support the company’s goals
Preferred Qualifications/Skills
- Minimum of 1 year experience in similar environment
- Minimum 1 years’ experience in a contact center environment
Benefits
- Opportunity and growth potential
- Flexible work environment
- Benefits including health, dental and vision plans
- Paid time off
- Bonus structure
Salary : $18 - $25
