What are the responsibilities and job description for the Member Relations Specialist I (Call Center) position at TTCU Brand?
TTCU Federal Credit Union is seeking a passionate and motivated Member Relations Specialist to join our team. In this role, you will serve as the primary point of contact for members, addressing inquiries, resolving concerns, and fostering positive relationships. This role is vital in ensuring that our members receive personalized, timely, and effective solutions that align with their financial goals. The ideal candidate is a strong communicator, problem solver, and dedicated to delivering outstanding member service.
Supervises: None
Essential Job Functions and Responsibilities
- Respond to member inquiries in a friendly and professional manner via phone.
- Assist members with account-related questions, loan products, services, and digital banking tools.
- Resolve member issues or concerns efficiently and ensure a positive outcome.
- Identify opportunities to cross-sell credit union products and services based on member needs and preferences.
- Provide guidance and support on loan applications, account setup, and financial product offerings.
- Develop and maintain strong relationships with members, ensuring a high level of satisfaction and loyalty.
- Maintain accurate member records and transaction history, ensuring compliance with privacy and security regulations.
- Work closely with other departments to ensure timely resolution of member issues and to support overall branch goals.
Minimum Qualifications
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in business, finance, or a related field preferred.
- Previous experience in customer service, banking, or a financial institution is highly preferred.
- Strong interpersonal and communication skills, with a genuine passion for helping others.
- Excellent problem-solving abilities and a solution-oriented mindset.
- Ability to multitask and manage multiple priorities in a fast-paced environment.
- Knowledge of financial products and services is a plus.
- Proficient in Microsoft Office Suite and familiarity with banking software.
Why TTCU Federal Credit Union?
Join TTCU and be part of a growing team committed to ensuring the financial well-being of our members. We offer a competitive salary, benefits package, and a collaborative environment where your contributions make a difference. If you're passionate about compliance and making an impact, we’d love to hear from you!
