Patient Coordinator

Patient Support Coordinator III (Onsite)

Location: Newport Beach, CA 92663

Schedule: Full-time | 8:00 AM–4:30 PM or 8:30 AM–5:00 PM

Assignment Length: 12-week contract with high potential to extend or convert

Pay Rate: $26/hour

Start Date: ASAP

Work Environment: Onsite, ambulatory clinic

Position Overview

The Support Coordinator III is a senior administrative role responsible for supporting daily operations in a fast-paced ambulatory clinic. This position plays a vital role in delivering patient-centered customer service while ensuring efficient scheduling, referral coordination, billing support, and accurate documentation.

Key Responsibilities

• Enter and maintain accurate patient and referral information in electronic medical systems
• Process new referrals, collect required documentation, and coordinate care with physicians and clinical teams
• Schedule patient visits, procedures, labs, surgeries, and diagnostic testing, including pre-authorizations
• Respond promptly and professionally to patient inquiries, emails, and voicemails
• Greet and assist patients and caregivers, including benefit verification and financial risk assessment
• Resolve complex customer service issues and provide guidance to less experienced staff
• Act as a liaison between patients, physicians, clinic staff, and hospital departments
• Ensure compliance with HIPAA and clinic policies to protect patient confidentiality
• Assist with onboarding and training of new hires
• Support quality assurance, data collection, and process improvement initiatives

Minimum Qualifications

• High school diploma or equivalent (required)
• Proven experience in customer service, patient scheduling, and referral processing
• Experience with insurance billing, registration, or admitting in a hospital or medical office setting
• Working knowledge of medical terminology
• Proficiency with Microsoft Outlook and basic word processing
• Ability to navigate hospital scheduling and registration systems (Client Centricity, Cerner, PBAR preferred)
• Strong communication skills with fluency in English (written and verbal)
• Excellent organizational skills and ability to work independently in a fast-paced environment
• Solid understanding of major medical insurance plans and government health programs

Preferred Qualifications

• Bachelor's degree in a related field
• 5 years of administrative or customer service experience in a medical office, preferably ambulatory care
• Certifications such as Certified Medical Assistant (CMA) or Medical Billing and Coding
• Bilingual skills (Spanish, Mandarin, or Cantonese preferred)