What are the responsibilities and job description for the Reservation Supervisor position at Twin Arrows Navajo Casino Resort?
Position Summary
Under general direction of the Hotel Manager and/or Director of Hotel Operations, oversees the activities of the Reservation Department, Reservation Agent and assigned group reservation agent. In the absence of Front Desk Supervisor, Reservations Supervisor will oversee Front Desk, Bell and Valet. Monitors all telephone inquiries and monitors accurate and efficient responses while promoting hotel services and ensuring maximum room revenues. Maintains confidentiality of all privileged information.Minimum Qualifications
High School Diploma or GED plus two (2) years experience in the hotel industry, preferably in a 3-4 star property, including one (1) year in a supervisory capacity. Associates Degree is preferred. Must meet all knowledge, skills and abilities. Must be twenty-one (21) years of age. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license. Navajo preference.Source: Hospitality Online
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