What are the responsibilities and job description for the Customer Service Representative position at TWO MEN AND A TRUCK®?
Starting pay: $20 per hour incentives
The Customer Service Representative (CSR) actively engages customers both via phone and in person to recommend, offer and sell services based on the customer’s needs. The objective of the CSR is to work with other staff to increase revenue, profitability and customer satisfaction through an effective selling and customer service skills.
Responsibilities
- Provides professional move consultations over the phone or in person by asking open-ended, probing questions to determine customer requirements and expectations
- Input information into “Movers Who Care®” software to estimate cost for customers, as well as scheduling requirements for movers, drivers, and trucks
- Makes recommendations based on customer's needs on services and supplies available
- Comply with federal, state, and local legal requirements when scheduling moving services and staff
- Daily prepare all move-related paperwork and documents for the next day’s moves
- Professionally handle unexpected issues and provide timely feedback to customers and management
- Prepares performance reports for management to track sales goals (closing rates, margins, revenue, etc.), customer satisfaction and mystery shop data
- May participate in various marketing activities including networking, direct mail, and charitable move coordination
- Perform on-site inspections to obtain accurate inventory and moving
- Ensures office is maintained in a clean, organized, and professional manner
- All other duties as assigned
Education / Experience
- High school diploma or general education degree (GED) is required; associate's degree in related field preferred
- A minimum of one year of customer service and/or sales experience is required; knowledge of training/coaching preferred
Skills / Knowledge / Abilities
- Excellent customer service skills (helpful, friendly, and courteous)
- Effective listening and communication skills
- Ability to analyze and solve problems effectively
- Accurate; consistent attention to detail
- Demonstrated understanding and application of effective selling strategies and techniques
- Confidence to initiate customer contact, and comfortable asking for the sale
- Strong team player who works productively with a wide range of people and personalities
- Comfortable in a fast-paced environment; able to adapt quickly to changing priorities
- Proficient computer, keyboarding, math, spatial, organizational and time management skills
- Ability to drive Company Vehicles while holding a Valid Driver’s license and clean driving record
- Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK® Core Values
- This position is considered safety sensitive and must be able to adhere to the policies in place throughout employment
This position will require travel using a company support vehicle to other franchises as needed. Work may also be performed in a Commercial Motor Vehicle to and from the office and customer’s location. Occasional overnight travel may be required.
This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK® franchise located in Champaign, Illinois. The employer at this location is Shunk Corporation.
Salary : $20
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