What are the responsibilities and job description for the Implementation Lead, Uber for Business position at Uber?
In Uber for Business, we’re simplifying the way businesses move. Our sales team builds strong relationships with our clients, and helps them build successful travel programs to improve the experiences of their employees and guests. Help us bring modern ground transportation management to businesses around the globe.
About the Role
We're looking for sharp, highly motivated individuals to join our team. As an Implementation Lead, you'll work effectively with our top clients and be responsible for the successful launch and implementation - aiming to set our clients up for maximum adoption, usage, and future growth on the platform. You'll support our Enterprise and Mid-Market sales teams to drive revenue growth, operational excellence, and second to none customer service.
What You'll Do
- Work with U4B customers and internal teams to understand the needs and goals of each customer. Use this understanding to create mutually beneficial goals and influence the customer.
- Create a strategy for a seamless launch and implementation that maximizes employee adoption and usage - continue to monitor option for 2-4 months post-launch and provide data-based recommendations for improvement
- Communicate effectively and manage internal and external stakeholders by setting and managing timelines and project plans for implementation
- Ensure customers are properly trained - Create a video or written collateral, host office hours, and/or facilitate training with customers on how to navigate the tools and programs.
- Complete tactical and technical account set-up - including assisting with the setup of API, SFTP, or expense integrations and submitting Monthly Billing Applications to Finance.
- Collaborate with cross-functional teams including product, marketing, and customer support to ensure a smooth onboarding and strong client experience. Think creatively about how we can solve problems and mitigate them from happening again.
Basic Qualifications
- Minimum 3 years of experience in a client-facing role
Preferred Qualifications
- Strong prioritization skills - able to manage your time effectively, prioritizing high-value clients, while working with multiple customers to deliver on goals and improve processes.
- Outstanding interpersonal skills, both written and verbal communication, and strong group facilitation skills.
- Exceptional organizational skills and the ability to balance your attention to detail with swift execution - we need to do things quickly and seamlessly.
- Speed, resourcefulness, and a go-getter attitude. Be agile and thrive when operating in new spaces and fast-paced environments.
- The drive to contribute to a positive team environment and collaborate by always sharing strategies with your peers.
- Tech-savviness. You'll be using multiple systems in your role, and Salesforce experience is a plus.
- Bachelor's Degree preferred
For New York, NY-based roles: The base salary range for this role is $85,500 per year - $95,250 per year.
You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
Salary : $85,500 - $95,250
