What are the responsibilities and job description for the Implementation Manager, Uber Health position at Uber?
About the role
Almost 4 million Americans miss healthcare appointments due to transportation issues. Patients are twice as likely to no-show if they’re reliant on public transit. Breaking down logistical barriers to care will make healthcare more efficient and potentially save lives. This is why Uber Health was established and this is our passion.
Working under the Head of Implementation for Uber Health, The Implementation Program Manager for Uber Health ensures that our clients flawlessly get off the ground. They create alignment across internal and external functional teams and fully understand the levers that drive key performance metrics. They are expected to understand their client's business models to create operational efficiency and ensure the shortest time from sale to high quality execution. This person will be responsible for running client implementations for our most high touch client base. This person will work with the Account Executive, Account Management, and Product Teams to ensure successful launches for our accounts.
What You’ll Do
- Maximize quality of experience for our customers, while minimizing time from sale to launch
- Work cross-functionally with internal and external stakeholders to drive efficiencies for our account and set up our Account Managers to continue the account growth
- Build a project plan that shares our best practices in the context of our customer’s very specific operational flow
- Quarterback the implementation, working with external & internal stakeholders to optimize for customer experience and Uber opportunity
- Derive qualitative and quantitative insights, leveraging direct customer stories, feedback and data trends
- Make informed recommendations to Product, Sales, Marketing, and Support on how to improve the customer experience across different types of accounts
- Seek to achieve operational excellence by iterating and improving on playbooks, internal tools and resources, and cross-functional & internal processes
Basic Qualifications
- Bachelor’s Degree
- Minimum 4 years of relevant B2B experience in client success/implementation, project management, or a similar client-facing function
- Deep experience in healthcare and technology, specifically with managed care organizations, accountable care organizations, or complex health systems
Preferred Qualifications
- Payer and/or provider healthcare experience
- PMP or similar certifications desired
- Excellent written & verbal communication and interpersonal skills
For Chicago, IL-based roles: The base salary range for this role is USD$112,000 per year - USD$124,000 per year.
For New York, NY-based roles: The base salary range for this role is USD$124,000 per year - USD$137,500 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD$124,000 per year - USD$137,500 per year.
For Seattle, WA-based roles: The base salary range for this role is USD$112,000 per year - USD$124,000 per year.
For Washington, DC-based roles: The base salary range for this role is USD$124,000 per year - USD$137,500 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
Salary : $112,000 - $137,500
