Self-Pay Collections Specialist

Position Overview United Health Services (UHS) is seeking a detail-oriented and compassionate Self-Pay Collections Specialist to join our Revenue Cycle team. In this role, you will work directly with patients to resolve account balances, offer guidance on payment options, and support individuals in navigating their financial responsibilities with clarity and respect. At UHS, every connection matters—especially when it comes to supporting our patients beyond their clinical care. Your ability to build trust, communicate clearly, and provide solutions will make a meaningful difference in each patient’s experience. Join a team where your work supports both financial wellbeing and compassionate care. Primary Department, Division, or Unit: Revenue Cycle Self-Pay, UHS Revenue Cycle Operations Primary Work Shift: Day Regular Scheduled Weekly Hours: 40 Compensation Range: $21.31 - $30.90 per hour, depending on experience ----- Job Responsibilities: Contact patients with past-due balances to coordinate timely payment and offer support in understanding financial obligations. Assist patients in setting up payment plans that align with their financial circumstances while ensuring optimal collection outcomes. Make 50–100 outbound calls daily (as assigned) to follow up on outstanding self-pay accounts, while documenting each interaction accurately. Respond to incoming calls from patients and internal staff regarding account balances, payment options, and billing statements. Review and research outstanding account balances to provide accurate information to coworkers and other departments when questions arise. Update patient records with corrected addresses and relevant contact information based on returned mail reports and internal reviews. Document all communication and account activity clearly and thoroughly in the practice management system. Initiate collection letters and escalate delinquent accounts to external collection agencies when appropriate, following established protocols. Demonstrate independence and efficiency in carrying out daily responsibilities with attention to detail and timeliness. Contribute to the overall team effort by meeting departmental goals, supporting peers, and maintaining consistent attendance and punctuality. Position Qualifications: Minimum Required: Five to seven (5-7) years’ experience within a collection agency or healthcare system setting. Experience with computerized billing software, interpreting Insurance explanation of benefits, and superior Patient Customer service. Working knowledge of ICD-10, CPT, HCPCS, and CPT coding. Preferred: Degree within Communications or Business Management. A minimum of two to three (2-3) years Patient Billing Experience. ----- Why You’ll Love Working at UHS At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life. A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations. Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24 hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection. Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet. Growth That Moves with You – With access to 100,000 online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly. A Place to Call Home – Located in New York’s Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities. ----- About United Health Services United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers. At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us! United Health Services is an Equal Opportunity Employer. ----- United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com. UHS proudly offers benefits to all full-time employees and part-time employees who are hired into a regular position of at least 24 hours per week (60% FTE). 💖 Make New Connections We believe that people—and the connections among them—must remain at the core of everything we do. Whether you're directly caring for patients, supporting our clinical operations, or working to ensure our administrative functions run effectively, your impact will be recognized and appreciated. 💡 Unlock Greater Opportunities Our commitment to you extends beyond a paycheck. We want you to thrive professionally and personally. Not only will you provide care and support for our patients, but you'll also be cared for, too. While many organizations make this claim, we back it up with action. We take workforce feedback seriously and we continually implement new education initiatives, compensation models, and recognition programs in service of our people. 🌟 Proud to be Team UHS Our footprint spans across every part of New York's Southern Tier. But we don't just serve our community, we're a part of it, too. We are volunteers, coaches, local leaders, parents or grandparents, and mentors. UHS team members can be found at almost every local walk, fundraiser, and sporting event. We promote wellness and health equity within and far beyond our walls.