Patient Service Rep Lead

Position Title Patient Service Rep Lead Medical Pavilion Position Summary / Career Interest: The Patient Service Representative Lead is responsible for supporting the supervisor with creating a pleasant and seamless patient experience during all activities related to the front office of an ambulatory clinic, including scheduling, patient registration, copay collection and point of service paperwork. The Patient Service Rep Lead must have thorough knowledge of all job functions, serve as a resource and have the ability to train other employees, in collaboration with supervisor/manager. Responsibilities: Must be able to perform the professional, clinical and/or technical competencies of the assigned unit or department. Must be able to successfully and consistently perform all Patient Service Representative responsibilities. Serves as a resource and provides training to staff, as needed and in collaboration with a supervisor. Responsible for check in, check out, scheduling, and prior authorization standard work, customer experience, and using the lean management system with their team towards continuous process improvement. Serves as a resource and provides training to staff in collaboration with supervisor. Serves as an Epic “super user” for area of responsibility. Resolves escalated patient or clinical issues that arise within the department/supporting area. Manages collection of co-payments and deposits made to the department. Verifies staff balance drawers daily. Leads the team during supervisor absence. Responsible for oversight of the workflow and implementing changes as need to support patient throughput and dept efficiency/support of the supervisor. Conducts and participates in daily huddles. Completes special projects and/or represents the clinic by serving on improvement teams/committees. Will float to practices with critical staffing levels as needed and delegated by management. Responsible for other duties or projects which are assigned by Management. * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * Note: These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. JOB REQUIREMENTS Required: High School Diploma or equivalent. Three (3) years’ experience ambulatory/admitting/patient registration, pre-registration & pre-certification or 1 year experience ambulatory/admitting/patient registration, pre-registration & pre-certification combined with associates degree completion . Basic computer skills including Microsoft Excel, Word, Adobe and Office. Customer service skills. Ability to work well with others, maintain confidentiality and use good judgement Time Type: Full time Job Requisition ID: R-29706 We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests. Notice: If you are a Current Employee or Contract Worker, please log into Workday to search for and apply to jobs using the Career application or by searching "Find Jobs". Your application, if submitted using this portal, cannot be moved forward. About The University of Kansas Health System As part of the region’s premier academic medical center, The University of Kansas Health System in Kansas City is a world-class healthcare provider and destination for complex care and diagnosis. We are driven by our commitment to service, continuous improvement and to the highest degree of excellence. Collaboration between physicians, nurses, researchers, educators and other professionals who share their expertise leads to exciting discoveries and life-changing treatments for the people we serve.