What are the responsibilities and job description for the Facilities Service Center Coordinator position at UMass Lowell?
General Summary of Position:
This position provides broad based Customer Service support as needed to the Facilities Service Center. Primary duties include responding to all incoming calls and visitors related to facility emergencies, maintenance requests and routine inquiries, the coordination of employee programs (such as uniforms, gas cards, cell phones, and procurement/business support) as needed to the Facilities Management Department. Miscellaneous office support may include coordinating office activities and support for multiple senior-level managers and other team members within the Facilities Management Department to ensure the smooth operation of facilities business.
Minimum Qualifications (Required):
- Bachelors with 1 year of related business experience.
*Will consider candidates with at least two years of college and 3 years of related business experience or HS diploma or GED/equivalent and 5 years of related experience.
In addition, candidates must have:
- Customer service experience providing support to internal or external customers
- Strong organizational skills, including the ability to coordinate multiple tasks simultaneously and work independently with short deadlines
- Proven ability to understand and follow complex oral and written instructions.
- Experience handling confidential materials and information and maintain confidentiality.
- Demonstrated competency in Microsoft Suite
- Preferred Qualifications:
- Experience responding to calls of an urgent nature and providing appropriate guidance and customer service
- Excellent verbal communication skills with experience demonstrating a calm and assertive phone presence with stakeholders
- Experience in Facilities Management or similar department
- Experience with a Facilities Workorder system
- One or more years experience in higher education (or similar institutions)
- Experience with accounts payable, finance or procurement
Special Instructions to Applicants:
Only Internal Professional (SEIU 888 Professional Union) Bargaining candidates will be considered during the first 10 business days of the posting. All other candidates will be considered after that period.
This is an SEIU 888 Professional Union position, Grade P15.
Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applications is received.
Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process.
The University of Massachusetts is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.