Guest Experience Coordinator

• Assist other employees in the department with completion of duties

• Demonstrate the stamina to work long hours in varying weather conditions

• Ability to execute and balance multiple priorities, all while positively engaging with on-site guests and upcoming arrivals

• Effectively coordinate and execute tasks cross-departmentally including but not limited to, Guest Experience, Front Desk, Adventures, Food and Beverage, Groups

• Welcome guests as they arrive, confirm their on-site activities, and set the tone for the duration of their stay

• Share passion, knowledge, and recommendations for activities and attractions to experience in the local community

• Demonstrate the ability to problem solve independently or in collaboration with your team and/or supervisor

• Eagerly seek opportunities to ensure guests’ requests have been fulfilled in a timely and efficient manner

• Cultivate and share resources and leads with your supervisor for departmental growth

• Conduct on-site activities consisting of but not limited to stargazing, nature walks, yoga, live music, special events (ie group events and holiday themed activities)

• Ensure all events and adventures are well attended and received

• Strive for excellence in guest experience across all departmental priorities (adventures, on-site activities, retail & equipment rentals)

• Share passion, knowledge, and recommendations for activities and attractions to experience in the local community

• Demonstrate accountability camp; diligence with all associated priorities

• Contribute and assist teammates on-site to maintain high standards of camp operations

• Participate in weekly and daily meetings to ensure the GECs as well as the Front Desk team are well informed about activities offered on site as well as off site, upcoming events or groups, and any other special events or arrivals

• Work efficiently to meet deadlines while maintaining high standards

• Diligently communicate with supervisor on any pending priorities and immediate concerns

Effective Communication

Adaptagility

Information Management

Business Needs Analysis

Training Others

Attention to Detail

Planning and Organizing

• Have obtained a High School (High school diploma) Diploma or GED

• Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events

• Ability to lift 30lbs independently; all lifts over 50 lbs. require assistance from a co-worker

• Able to stand and move for long periods of time

• Minimum two years of experience with guest interaction in resorts, hotels, or hospitality

• Service-minded with passion for guest service experience

• Genuine, outgoing, friendly, and dynamic

• Enthusiasm for sharing knowledge of local attractions, landmarks, activities, history, and culture

• Teamwork and adaptability

• Housing Option Included | Competitive Pay | Beautiful Locations | Great Culture | Training