Front Desk Agent

Unicoi State Park & Lodge is one of Georgia's premier state parks located within the north Georgia mountains in the quaint town of Helen.

Unicoi is a beautiful park and perfect for nature lovers!! With wonderful and great accommodations surrounded by nature's playground, we couldn't help but create great experiences that only enhance our guests' getaway. From paddleboard courses and s'mores with stories around the campfire to fly fishing classes and guided hikes, we have something that all of our guests will enjoy. Our newest attraction is the Adventure Lodge, which hosts a variety of activities to include zip lines, archery ranges, and a shooting range.

At Unicoi, we take pride in delivering the absolute finest in Lodging and Park experiences for our guests.

Our core values are:

• Do the Right Thing

• Decide to be Great

• Take Pride

• Memories Matter

• We begins with Me

• CoralCares (philanthropic program)

COME AND JOIN OUR AMAZING TEAM!!! Please visit our website at www.unicoilodge.com.

We are managed by the Southeast's premiere hospitality management company, Coral Hospitality.

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We are currently hiring for a Front Desk Agent.

Summary: This position is responsible for assisting guests with check-in and check-out, cashiering, answering and processing all phone calls received, plus handles all special request for services or information, in accordance with standard policies and procedures.

Essential Duties and Responsibilities include the following:

• Handle guest registration and room assignments, accommodating special requests whenever possible. Assist in pre-registration and blocking of reservations when necessary.
• Have thorough knowledge of hotel credit and check cashing policies and procedures and adhere to them.
• Have knowledge of hotel property, hotel staff and hotel services with hours of operation.
• Handle guest check-ins and check-outs efficiently and in a friendly and professional manner.
• Develop a thorough knowledge of room locations, types of rooms, and room selling strategies.
• Know cash handling procedures.
• Have working knowledge of reservations and procedures, take same day reservations. Know cancellation procedures and walk-in procedures.

Education and/or Experience: Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.