What are the responsibilities and job description for the Housing Navigator position at United American Indian Involvement, Inc.?
Job Location: Los Angeles, 90026
Reports to (title): Vice President of Development/Housing Manager
Department: Workforce Development/Housing
Supervises: N/A
Working title: Housing Navigator
Classification: Non-exempt
Salary Range: $23.55-$25.48 hourly DOE/DOQ
Status: Regular
Hours/Week: 40
Effective Date: August 2022
Type of Position: Full-time through 2024-2025
Revised Date: August 2022
Reports to (title): Vice President of Development/Housing Manager
Department: Workforce Development/Housing
Supervises: N/A
Working title: Housing Navigator
Classification: Non-exempt
Salary Range: $23.55-$25.48 hourly DOE/DOQ
Status: Regular
Hours/Week: 40
Effective Date: August 2022
Type of Position: Full-time through 2024-2025
Revised Date: August 2022
POSITION SUMMARY
The UAII Housing Department strives to make a difference by guiding and encouraging eligible American Indian/Alaska Natives to establish a self-sustaining way of life. We assist clients by providing links to wrap-around services and external resources for stable housing. Our goal is to assist our clients experiencing homelessness, unstable housing, or who are severely rent burdened living in the County of Los Angeles.
Under the direction of the VP of Operations or designee, the Housing Navigator will assist clients in their search for securing housing. The Housing Navigator works closely with clients to provide supportive services in their housing search with prospective property owners and managers to promote permanent or supportive housing opportunities for clients. Assists clients filling out rental applications, completing supportive and subsidized housing paperwork, interpreting leases and understanding tenant rights and responsibilities. Provides administrative assistance and works closely with other team members. Will have experience and fully understand all functionalities of LAHSA, HIMS, CES, etc.
The principal duties are currently performed at the LA office and may include limited remote work as approved by VP of Operations.
ESSENTIAL DUTIES, FUNCTIONS & RESPONSIBILITIES
• Assist participants in development of a strength-based/solution-focused individualized or family goal and action plan that promotes permanent housing and self-sufficiency; develop an effective, timely internal/external referral network in order to ensure ongoing direction and support as needed
• Assess housing barriers of individuals experiencing homelessness to determine housing and service needs
• Assist clients with housing search and housing placement, assist in completing rental applications, supportive and subsidized housing paperwork, interpreting leases and understanding tenant rights and responsibilities
• Conduct home inspections to ensure housing is habitable
• Build partnerships with LAHSA, CES organizations, rental offices, and housing managers
• Ensure the client applications is in compliance with funding eligibility requirements
• Document and enter all information into database and maintain all files organized
• Ensure and maintain accurate daily logs records, monthly outcome reports, and files for each housing client
• Provide mediation and advocacy with landlords on the client’s behalf to develop a workable plan to obtain and or maintain housing
• Participate in the negotiation, preparation, and administration of leases and housing assistance contracts
• Apply knowledge or create workshops of residential lease contracts to educate clients of their rights and responsibilities
• Maintain contact with customers to ensure activities occur within time limits and in accordance with program and funding source requirements
• Collaborate and work closely with Workforce Specialists and Workforce Career Counselors to assist clients in the use of resources and technology for job search, job placement and career advancement activities.
• Refer to other UAII or community services as appropriate.
• Process program paperwork in accordance with agency program deadlines and prepare and submit monthly reports
• Able to represent the agency and communicates accordingly at identified community, government, and/or business meetings
• Conduct outreach at events and use of social media to coordinate community relations and to promote Housing program
• Keep Management well-informed regarding activities, pending issues and potential problems
• Other duties and responsibilities may be assigned. The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here, nor is it expected that all similar positions will be assigned every duty and responsibility
MINIMUM QUALIFICATIONS
Experience & Qualifications:
• Minimum 1-2 years related work experience primarily working with the homeless population.
• Minimum 1-2 years related work experience primarily working with the homeless population.
• Must be fully vaccinated
• Must have experience working with LAHSA
• Case Management and intake experience preferred
• Knowledge of Federal, State and Local fair housing laws
• Must be highly motivated and a self-starter. The ability to communicate with and relate to a diverse group of people including clients, community, and other staff.
• Must have excellent organizational skills and the capability to work in a fast paced environment.
• Strong ability to prioritize tasks and possesses affinity for details and strong data entry skills.
• Strong team player with the ability to work well with co-workers and independently while working in a fast-passed, deadline oriented environment.
• Able and willingness to work with culturally diverse populations.
• Sensitive and/or knowledgeable to the needs of the American Indian community/culture.
Required Education:
• Bachelor’s Degree from an accredited college or university or equivalent education and experience.
• Bachelor’s Degree from an accredited college or university or equivalent education and experience.
Certifications:
• N/A
• N/A
Confidentiality:
• Maintain strict confidentiality of client and personnel information adhering to HIPPA, professional codes of conduct, State of CA regulations, Privacy Act, and UAII policies and procedures
• Maintain strict confidentiality of client and personnel information adhering to HIPPA, professional codes of conduct, State of CA regulations, Privacy Act, and UAII policies and procedures
• This position has access to sensitive information, and a breach in confidentiality will be grounds for disciplinary action up to and including immediate termination
Communication/ Interpersonal Skills:
• Possess the ability to communicate with others in a courteous and professional manner
• Possess the ability to communicate with others in a courteous and professional manner
• Excellent oral and written communication skills
• Excellent grammar and spelling skills
• Excellent customer service skills
• Proficient in English
Technology Skills:
• Proficient in Google Suite (docs, sheets, slides, mail, calendar, forms)
• Proficient in Google Suite (docs, sheets, slides, mail, calendar, forms)
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Proficient in the use of Social Media (Instagram, Facebook, and LinkedIn)
Other Skills:
• Available and willing to travel as needed within Los Angeles and Orange County
• Available and willing to travel as needed within Los Angeles and Orange County
• Available to work evening and weekend hours as needed
• Willingness to learn new skills and participate in training sessions relevant to the position
POSITION PREFERENCES
• Experience working with the American Indian/Alaskan Native community
• Experience working with nonprofit organizations, community groups, and performance-based government contracts.
• Knowledge of Indian Self-Determination and Education Assistance Act (Public Law 93-638)
WORK ENVIRONMENT
Work environment:
The work environment characteristics described here represent those employee encounters while performing the primary functions of this job. Normal office conditions exist, and the noise level in the work environment can vary from low to moderate.
Physical demands:
The physical demands described here represent those that an employee must meet to perform the primary functions of this job successfully. While performing the duties of this job, the employee is required to stand, walk frequently, sit, bend, twist, talk, and hear. There are prolonged periods of sitting, keyboarding, reading, as well. The employee must occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with staff and vendors.
UAII will make any practical, feasible, and reasonable arrangements to accommodate qualified applicants and employees with disabilities if it can do so without undue hardship.
Mental demands:
There are several deadlines associated with this position. The employee must also multi-task and interact with various people on various and, at times, complex issues.
PERFORMANCE EXPECTATIONS
In the performance of their respective tasks and duties, all employees of United American Involvement, Inc. (UAII) are expected to conform to the following:
• Uphold all principles of confidentiality and patient care to the fullest extent
• Meet or exceed the performance standards as set by your supervisor
• Interact in an honest, trustworthy, and dependable manner with clients, employees, and vendors
• Possess cultural awareness and sensitivity
• Adhere to all professional and ethical behavior standards as outlined in UAII's Employee Handbook
EQUAL EMPLOYMENT OPPORTUNITY
United American Indian Involvement, Inc. (UAII) provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
UAII abides by the mandates of the ADEA and the Fair Employment Housing and Housing Act (FEHA)-protecting individuals 40 years and older-and considers age a non-merit factor in all employment decisions and considerations.
UAII abides by the mandates of the ADA and FEHA and considers disability a non-merit factor in all employment decisions and considerations. Furthermore, UAII will make any practical, feasible, and reasonable arrangements to accommodate qualified applicants and employees with disabilities if it can do so without undue hardship. Applicants and employees may request accommodations for a disability at any time in the application process or during employment.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
OTHER EMPLOYMENT REQUIREMENTS
• Eligibility to work in the US
• Fingerprint clearance
• Annual negative TB test result on file
• Fully vaccinated for COVID-19
• Pass a post-offer drug test
• Maintain a valid CA driver's license
• Maintain auto insurance coverage
• Provide full vaccination status against COVID-19
BENEFITS
UAII offers a comprehensive and robust benefits package that includes:
• Medical, Dental, Vision
• Company-paid Short-Term & Long-Term Disability
• Company-paid Basic Life Insurance and AD&D
• FSA Medical and Dependent Care
• 403(b) Retirement Plan with Employer Match
• LegalShield
• TotalCare Employee Assistance Program
• 12 Vacation Days (first year)
• 13 Paid Holidays
• 3 Personal Days
• 7 Sick Days
• Bereavement and Jury Duty paid leave
• Wellness Program
Disclaimer: This position description has been designed to indicate the general nature and work performance of employees in this position. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. Employees will be asked to perform other duties as needed.
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