Network Operations Technician II

WORKING AT UNITED:

Building Opportunity

Working at United is more than just a job, it's being a part of something bigger. United employees make a difference in our communities by providing our neighbors with an opportunity to run a business, communicate with family and friends across the world, and access unlimited resources. United also builds opportunities for our employees to develop professionally, grow their careers, and use their skills to help others.

Seize your career opportunity and help build opportunities for others by joining United's team!

We offer...

• Family oriented culture
• Competitive wages
• Affordable medical, dental, and vision insurance
• 401K match
• Paid holidays, accrued vacation and sick days
• Opportunities for career growth through company paid training and development
• and much more!

SUMMARY:

This position is a Network Operations Technician I position working with the Network Operations department. The Network Ops Technician will primarily be responsible for installation, decommissioning, and troubleshooting problems of network equipment and circuits. This includes fiber, transport equipment and all critical infrastructures within. This technician will also work directly with the engineering staff doing a variety of tasks related to network operations projects and maintenance; including circuit provisioning, maintenance & testing (DS1, DS3, SONET, DWDM), test equipment, telecommunications equipment installation and acceptance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Duties include the following, but other duties may be assigned as required.

• Diagnoses, troubleshoots, and repairs customer and network troubles.
• Removes and replaces defective equipment, tracks spares and ensures repair.
• Provides support to external departments in the assignment and troubleshooting of facilities.
• Assists with trouble resolution, including generating packet captures for both network and customer specific issues.
• Provides support in single-mode, multi-mode, fiber optic, and CAT5/6 cabling.
• Installs, provisions, tests, and maintains SONET/Ethernet services, DWDM equipment, SONET equipment, CPE equipment, GPON Access equipment, and Data Services.
• Operates and maintains tools, test sets, ODTR s, T-Berd, digital multiplexer's, channel banks, circuit termination equipment, AC and DC power equipment
• Performs preventive/scheduled maintenance and inspections on equipment and on the critical infrastructure including, but not limited to, HVAC systems, high-voltage electrical systems, and DC Power Plants
• Compiles and maintains records and documentation as needed.
• Provides a high level of customer service and assists with installation and troubleshooting with enterprise and large business customers.

JOB QUALIFICATION AND REQUIREMENTS:

Education, Experience, Skills, and Licenses/Certificates:

• 2 years experience working with Installation, Test, and Turn-up of a variety of Telecommunications equipment including, but not limited to, SONET, DWDM, Routers, and Ethernet Switches
• CCNA, or JNCIA certifications are preferred.
• Some technical evaluation and fundamental judgment are required, while building an internal and external network.
• Preferred experience supporting Juniper, Adtran, and DWDM Transport Equipment
• Preferred experience supporting Telephony Switch Vendors, or with VOIP, SIP, MCP
• Ability to operate various service equipment including hand tools, electric drills, and company test sets
• PC Skills – requires an advanced understanding of computer hardware and software, especially word processing and email
• Ability to touch-type at 35 WPM required
• Valid TN driver s license and satisfactory driving record required

Knowledge and Personal Qualifications:

• Demonstrates high ethical standards, strong work ethic with an emphasis on team commitment, showing respect for others, the ability to acknowledge and build on others ideas, and support for group decisions
• Must possess excellent technical communication skills (oral and written), including the ability to effectively articulate complex situations to colleagues with varying degrees of network knowledge
• Must have an understanding of process standardization procedures and the ability to create and maintain written documentation, training materials and network records
• Ability to create analysis and presentations
• Ability and interest to work in a dynamic and rapidly changing technology environment
• Must have the ability to solve problems with patience and a positive approach
• Self-motivated, detail-oriented and organized with the ability to work efficiently to meet deadlines
• Ability to operate various service and office equipment, including personal computers, phone systems, software applications, hand tools, electric tools, and test sets
• Knowledge of intermediate level mathematics and consumer electronics
• Demonstrate the ability to lead other personnel in their day to day projects

ABOUT UNITED COMMUNICATIONS:

United has been a part of Middle Tennessee for over 70 years. Headquartered in Chapel Hill, TN, United is a leading provider of advanced communications services in Middle Tennessee, providing residents and businesses with high-speed Internet, digital TV and phone service. United operates a state-of-the art fiber optic network and was one of the first companies in Tennessee to introduce a Fiber-to-the-Home product to residential customers. United has joined with the Middle Tennessee Electric Membership Cooperative to provide broadband to their members in Cannon, Rutherford, Wilson counties, and United continues to provide services to its customers in Marshall, Bedford, Franklin, and Williamson counties.

UNITED COMMUNICATION'S MISSION:

We enrich our communities and the lives of our neighbors through reliable connections and passionate service.

UNITED COMMUNICATION'S VALUES:

• Safety – we assure the safety of everything we do.
• Service – we are responsive, informed, and easy to do business with.
• United – we communicate and collaborate.
• Integrity – we keep our promises, and do the right thing even when no one is watching.
• Driven – we serve to win customers.