JOB SUMMARY

Supervises and provides supervision to Healthy Families Family Support Specialists. The Program Supervisor assures that services to families are centered on the research-based national Healthy Families America goals as well as Oregon Healthy Families’ legislated goals.  Assists Program Manager with and/or provides assistance to staff in crisis and emergency situations.

ESSENTIAL FUNCTIONS OF THE POSITION:

The essential functions of this position require prioritizing and completing all assigned tasks in a timely and efficient manner, adjusting for changing priorities and availability of resources, and demonstrating initiative in identifying additional job-related tasks to be completed when time permits.  These duties are a representative example of position expectations.  Actual duties assigned may vary and change depending on the business needs of the department and the agency.

1.     Accepts referrals, conducts screening if necessary and distributes referrals to Family Support Specialists where appropriate and to other community resources as necessary.

2.     Provide Family Support Specialist with administrative, clinical and reflective supervision weekly, including implementation of home visits, strength based approaches, referral to related community resources, interventions and goal planning for high-risk parents. Includes monitoring of written documentation, home visits, integration of results of tools used (ASQ,etc.), integration of quality assurance results, guidance on use of approved curriculum, monitor maintenance of professional boundaries, training needs and areas of growth, and completion of various job requirements in a timely fashion. Monitors data submission to NPC research for the Healthy Families team.

3.     Inform the Program Manager of staff achievements, issues, and concerns. Writes staff annual performance evaluations. Plans and facilitates staff meetings in collaboration with Program Manager. Meets with Program Manager monthly for required supervision.

4.     Assists with hiring and interviewing, recommends such actions as disciplines or discharging; provides staff orientation and training, monitors progress on Professional Development Plan, evaluates staff training needs.

5.     Respect and maintain confidentiality of information pertaining to families, personnel issues, and other program operations. Report suspected cases of child abuse and neglect.

6.     Assures program is meeting Oregon Performance Indicators and maintaining HFA accreditation standards by meeting ongoing quality assurance tasks set by HFA/HFO and the Program Manager. Assist program manager in HFO plans and analyses.

7.     Communicate in a professional, respectful and courteous manner with all employees, clients, the Board of Directors, and others with whom we may work. Contribute to a successful work group and foster a team-oriented culture through positive interactions, active listening, meaningful collaborations, and the constructive exchange of ideas.

8.     Represent the program to the public and other agencies and interpret policies and procedures.  Coordinate services with contract providers.  Coordinate partnerships with higher education institutes, local school districts and other early learning partners and agencies. Participates in regular staff meetings, in-service training, formal training and other community meetings, as appropriate.

9.     Drive a company vehicle in the performance of duties.  Driving will be required for travel to client homes, and to perform other essential functions as needed.

10.  Complete designated job tasks, special projects and all other duties as assigned to meet team, department and agency goals while actively demonstrating accountability, high levels of employee engagement, and responsibility for achieving desired outcomes and measurable results.

KNOWLEDGE, SKILLS & ABILITIES

Qualified candidates for this position will have relevant education and experience necessary to perform the essential functions and meet the minimum performance expectations for this position with or without an accommodation.

Knowledge of:  Knowledge of maternal-infant health, dynamics of child abuse and neglect, and infant/child development and parent-child attachment. Child focused assessment, programing, intervention and evaluation; and family focused assessment; programing, intervention and evaluation; and trends in intervention with environmentally at risk children and their families; knowledge of current expectations and/or changes in the Healthy Families Oregon and Healthy Families of America Program. Thorough knowledge, childcare, state childcare subsidy, community action and other anti-poverty programs.

Skill in:  Using computer and basic computer programs; presentations to staff, and the public as needed.

Ability to:  Communicate effectively in both oral and written forms; maintain confidentiality; perform research, compile, analyze and evaluate data and/or operations and develop and implement corrective action to resolve problems; establish and maintain recordkeeping systems and reports; make decisions independently in accordance with established policies and procedures, motivate and lead support staff using a collaborative team approach; utilize problem identification and resolution techniques; multitask; remain calm and use good judgment during confrontational or high pressure situations; courteously meet and deal effectively with coworkers, children, families, state and federal officials, vendors, community groups and the public. Must follow all safety rules and practices, and perform work in a safe manner. Ability to work with families from diverse cultures and accept individual differences. Willingness to accept supervision and implement recommendations.

Education, experience and training:  Master’s degree in human services or fields related to working with children and families, or Bachelor’s degree with 3 years of relevant experience working children and families that embrace the concepts of family-centered and strength-based service provision. Special consideration may be given for individuals with significant experience and rural areas with limited applicants. A solid understanding of and/or experience in supervising and motivating staff, as well as providing support to staff in stressful work environments Infant Mental Health Endorsement preferred. Experience in home visiting with a strong background in prevention services to the 0-3 age population. Experience with reflective practice preferred.

Current driver’s license is required with driving record to be provided at time of interview.  At the annual performance evaluation, or more frequently if determined to be necessary by the program director, driving records will be discussed with employees whose work duties require operating a motor vehicle.  At time of appointment, must be enrolled in the Criminal History Registry and renew as necessary to keep current. 

Within 30 days of employment, must:

1)    acquire a first aid card and renew as necessary to keep current,

Prior to hire, must:

2) Possess Oregon driver’s license and

3) Successfully pass a Criminal Background Check

PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

A.    The physical effort typically applied in this job includes:

·         Bending

·         Lifting

·         Reaching

·         Walking

·         Carrying

·         Manipulating

·         Sitting

·         Pulling

·         Stooping

·         Keyboarding

·         Pushing

·         Standing

B.    The amount of lifting effort typically applied and the percent of time the effort is applied:

•     Less than 1 lb. – More than 70%

•     Between 1 & 5 lbs. – 40% to 70%

•     Between 5 & 25 lbs. – 40% to 70%

•     Between 25 & 60 lbs. – Less than 15%

•     More than 60 lbs. – Less than 15%

MENTAL OR VISUAL DEMANDS

• Concentrated mental and/or visual attention; the work involves performing complex tasks to very close accuracy and quality specifications; or a high degree of hand and eye coordination for sustained periods.

WORKING CONDITIONS

A.    The kinds of disagreeable elements the employee would typically be exposed to in the work area include:

·         Noise

B.    Description of the physical surroundings or conditions under which the job is typically performed and the extent of exposure to the disagreeable elements noted above:

•     Work is typically performed under reasonably good working conditions; while exposure to any or all of the above elements may occur, such exposure is generally not present to the extent of being disagreeable.

AVAILBILITY AND ATTENDANCE

Due to (a) the nature and scope of the essential functions, (b) the importance of personal interactions between this position, employees, clients and other members of the public, and (c) the availability of job-related tools, equipment and resources at work, performance of the essential functions requires regular, consistent and on-site attendance while working independently and with others during our normal business hours.

Regular and consistent attendance is required. Hours of work are during normal business hours and may require evenings and weekends. Must be able to travel to out of town meetings and trainings

Non-exempt employees may be expected to work varying amounts of overtime during periods of high-volume work or to accomplish special projects.

FLSA STATUS

Exempt

UCAN is an Equal Employment Opportunity Employer that does not discriminate in the terms and conditions of employment against any applicant or current employee on the basis of any status or class protected under applicable federal, state or local law.