What are the responsibilities and job description for the Veteran Case Manager position at United Community Action Network?
The Veteran Case Manager’s primary purpose is to provide case management services to help homeless and unstably housed veteran’s access housing and become stable in their housing across Douglas and Josephine County.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
- Provide outreach services for homeless population including veterans and/or families. Interview homeless population including veterans and/or families of veterans coming to UCAN for services. Assess needs of homeless consumers, educate, explain and refer to community resources. Provide emergency services. Provide pathways to securing eligibility and identification of service documents to access housing and other benefits as deemed appropriate. Follow-up with clients; which provides a supportive network to ensure stabilization and self-sufficiency
- Interview applicants to ensure continued eligibility for services. Explain program, gather and verify information given and determine eligibility for services following guidelines of programs. Assist applicants in completion of applications. Process paperwork correctly and in a timely manner.
- Assist participants to assess their needs and develop a plan of both short-term and long-term goals and work plan to meet those needs.
- Evaluate progress from point of entry toward self-sufficiency and stabilization. Work with participants to help them develop the skills needed to assume responsibility for choices and progress. Assist participants in completion of applications for services.
- Provide assistance in acquiring safe, affordable and stable housing. Advocate and provide referrals to other programs and services.
- Provide training on money management, tenant rights and responsibilities, property care, maintenance, and other topics to support families in obtaining and maintaining stable housing.
- Remain aware of community resources; establish and maintain rapport with community partners and vendors. Provide housing information, community resource identification and referral, networking, linkages and advocacy to other community resources. Work with area landlords to establish partnerships.
- Provide follow-up services and a supportive network to encourage family stabilization and self-reliance.
- Collect data needed for completion of program reports. Enter data into the HMIS system. Maintain accurate files assuring all information is entered into the programs database in a timely fashion. Provide information and reports to Supervisor as scheduled or requested.
- Regular, consistent and on-site attendance while working independently and with others during our normal business hours.
Minimum Education and Experience:
- Associates degree in social services, education or related field OR four years progressively responsible work-related experience in human service delivery coordination OR satisfactory equivalent combination of experience and training upon screening.
- An equivalent combination or experience and education that demonstrates the required knowledge, skills and abilities required for the position will be considered in lieu of the outlined requirements.
- Qualified candidates for this position will have relevant education and experience necessary to perform the essential functions and meet the minimum performance expectations for this position with or without an accommodation.
- This position requires driving. Valid driver's license with a driving record that meets UCAN's acceptable driving guidelines. Finalist must provide court print driving record that meets the requirements of the UCAN Driver Policy as a part of contingent offer of employment. Must possess valid Oregon driver’s license within 30 days of hire.
- Must pass criminal background check prior to hire and successfully meet all screening standards when required by department funding source(s).
- Considerable knowledge of community resources; considerable knowledge of and experience in empowering individuals, understanding of low income/homeless people and the causes of poverty and homelessness; reasonable knowledge of general office practices and procedures.
- This position requires skill working with people in crisis and requires good organizational and record keeping skills.
- Requires demonstrated experience and competency operating and working effectively and efficiently with computers and other forms of office technology, electronic data, computer programs and software applications, especially Microsoft 365, Word, Excel, Outlook and Teams. Ability to use electronic timekeeping system is required.
- Demonstrated ability and proficiency in using the English language in spoken and written form (including usage, spelling, grammar, and punctuation), writing professional business letters and publications, and in preparing reports and related materials.
- Strong organizational office skills necessary for setting up files, creating documentation, record keeping, and maintaining accurate Company records.
- Highly ethical individual who applies ethical standards of behavior to daily work activities. Takes responsibility for actions and decisions and fosters a work environment where integrity is rewarded. Exercises discretion when involved in highly confidential and sensitive matters.
- Excellent oral and written communication skills necessary to communicate clearly and effectively with internal and external customers, vendors, contractors, and other diverse audiences while providing outstanding customer service. Demonstrated ability and competency to communicate clearly and concisely in both individual and group presentation settings.
- This position requires continuous mental and/or visual attention; the work is either repetitive or diversified requiring constant alertness to monitor the production process and/or identify defects.
- Work is typically performed under reasonably good working conditions; while exposure to noise elements may occur, such exposure is generally not present to the extent of being disagreeable.
UCAN is an Equal Employment Opportunity Employer that does not discriminate in the terms and conditions of employment against any applicant or current employee on the basis of any status or class protected under applicable federal, state or local law.
If you require special assistance at any point during the application or selection process and would like to request an accommodation due to a disability, please e-mail a description of your request to Human Resources: ucanhr@ucancap.org