Deposit Account Maintenance Specialist

About The Role

We are seeking a meticulous and customer-focused individual to join our team as a Deposit Account Maintenance Specialist. This role involves a variety of duties related to deposit account maintenance and verifications, requiring knowledge of banking regulations, IRA and HSA regulations, compliance, and policy specifications. You will support daily interactions with branch personnel via phone and email communications.

What You’ll Do

• Customer Interaction & Problem Resolution:
• Provide efficient, accurate, and high-quality service while maintaining good customer relations.
• Support bank locations with Transfer or Rollover questions for IRA and HSA accounts.
• Account Maintenance:
• Process account maintenance requests and corrections on DDA, SAV, COD, IRA, and HSA accounts.
• Monitor IRA distributions
• Communicate with all IRA customers regarding their required minimum distributions.
• Review account maintenance changes performed by other bank operations personnel for accuracy.
• Review and determine authorities from entity agreements and supporting documents.
• Process applicable accounts for Reg D Activity and TIN mismatches with the IRS (B-notices).
• Process W-9 for savings bonds and post to customer accounts.
• Training & Support:
• Provide assistance with on-the-job training and cross-train in all functions for the Deposit Account Maintenance Department.
• Serve as a back-up to Deposit Account Maintenance staff and Deposit Documentation staff.
• Assist with maintaining and implementing departmental procedures and policies.
• Assist with coordinating daily workflow to ensure all tasks are completed timely and accurately.
• Assist Account Maintenance Supervisor in preparing month-end tracking reports for upper management.
• Review departmental procedures and productivity, offering suggestions for enhancements.
• Assist with offsite/onsite storage: destruction, sending, and receiving.
• Assist with merger and acquisition processes of new banks as it relates to Deposit Operations.
  

What We’re Looking For

• Experience:
• 1-2 years’ experience as a CSR or in a related field preferred.
• Good understanding of bank operations, functions, policies, procedures, state/federal laws, and IRA and HSA regulations.
• Education:
• 2 years’ College Degree preferred or a combination of education and/or work-related experience.
• Required Skills:
• Proficient in Microsoft Office programs (Outlook, Excel, Word) and general office equipment.
• Excellent interpersonal and customer service skills.
• Ability to converse clearly and concisely with verbal and written communications.
• Detail-oriented with the ability to focus on repetitive tasks.
• Ability to complete verbal task instructions, follow written procedures, and adhere to daily task deadlines.
• Team spirit, willing to assist others and cross-train on all functions within the department.
• Ability to work in a time-sensitive environment, manage multiple tasks, and meet strict deadlines.
• Ability to travel for training when needed.
• Flexibility to work overtime and weekends as required.
• Preferred Skills:
• Experience in deposit account maintenance or related fields.
  

Training

• Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training.
• Engage in internal and external training programs, online training, meetings, and seminars/conferences.
  
  

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.