What are the responsibilities and job description for the Inside Sales I position at United Electric Supply?
Summary/Objective
Engage with our customer base to fulfill their needs by providing exceptional service and product information, resulting in the sale of our products and services. Communicate with all appropriate internal departments to ensure accurate product, price, and delivery.
Essential Functions
- Sell to customers over the telephone, discussing with them their specific requirements, product information, pricing, and timeframes for product delivery.
- Perform ECLIPSE sales system order entry.
- Communicate to the customer technical information received from within the company or manufacturer.
- Arrange with vendors to source materials and prices needed by the customer that are not common stock to United Electric.
- Solve customer problems including but not limited to lost shipments, damaged items, emergency needs, and billing issues.
- Collaborate with expeditors and other internal departments to ensure a prompt, accurate delivery.
- Continuous learning of product and industry knowledge enabling better communication and greater sales with the customer.
- Alert customers of sales and special promotions to generate additional sales.
- Maintain Weekly Open Order Report and customer files as needed.
- Keep up to date on all ECLIPSE trackers.
- Process Credit Card Sales according to company policies as needed.
- Communicate with Outside Sales Representatives and the Pricing Department to change customer pricing in ECLIPSE if necessary. Keep price overrides to a minimum.
- Meet or exceed sales budget by proactively seeking new business and participating in selling programs and promotions.
- Work closely with all internal departments, combining individual efforts to better serve the customer.
- Perform other duties as obvious or assigned.
Qualifications:
- Working knowledge of United Electric’s Computer System.
- 2-3 years counter sales experience preferred.
- Microsoft Suite Proficiency.
Job Type: Full-time