What are the responsibilities and job description for the Front Office Associate position at United Martial Arts Center?
We are seeking a responsible, experienced front office associate to join our growing organization. In this position, you will be responsible for managing all front-end duties, and providing excellent customer service to our guests. As the first face our visitors see when they enter our establishment, you must be friendly, informative, and welcoming to visitors, and be able to handle questions, complaints, scheduling, and bookkeeping.
Duties and Responsibilities:
- Field complaints and address visitor concerns.
- Answer phone inquiries, direct calls and provide basic program information.
- Address complaints and requests with quality customer service skills.
- Maintain office equipment such as photocopier, fax machine, etc.
- Oversee mail deliveries, packages, and couriers.
- Track, and invoice office supplies.
- Ensure front desk coverage at all times.
- Perform bookkeeping, new registrations, and clerical duties.
Requirements and Qualifications:
- High school degree or equivalent; Associate's degree or certification in management in related field preferred.
- 2 years of previous experience as a front office manager or a related role preferred.
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
- Solid customer service skills.
- Excellent leadership, team building, and management skills.
- Encouraging to team and staff.
- Excellent verbal and written communication skills.
- In-depth understanding of the industry.
- Strict adherence to company philosophy, mission statement, and policies.
License Requirement: Must possess and maintain a valid Florida state driver’s license along with a reliable form of transportation.
Background Requirement: Have the ability to pass a thorough background screening. We are a drug-free employer.
Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one situations to parents, students, customers and other employees of the company. Bilingual a plus.
Appearance: Employees will be required to maintain a neat and clean appearance and be in complete uniform at all times.
Hours: Employees must be available to work Monday through Friday; from 1:00 pm to 7:00 pm.
United Martial Arts Center is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. United Martial Arts Center does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Schedule:
- 4 hour shift
- 8 hour shift
Education:
- High school or equivalent (Required)
Experience:
- Front Office: 1 year (Preferred)
Work Location: In person
Salary : $16 - $18
