What are the responsibilities and job description for the IT SPECIALIST (CUSTOMER SUPPORT) position at United States Fleet Forces Command?
You will serve as an IT Specialist (CUSTOMER SUPPORT) in the Customer Support Branch (Code 109.11), Technical Support Division, Information Technology and Cyber Security Office, Portsmouth Naval Shipyard, Kittery, ME.
Vacancies filled from this announcement may be filled at any grade level listed. You may be noncompetitively promoted to the next higher grade level after meeting all regulatory requirements, and upon the recommendation of management. Promotion is neither implied nor guaranteed.
Individuals must have IT-related experience demonstrating each of the four competencies listed below:
SPECIALIZED EXPERIENCE: In order to qualify for this position, your resume must demonstrate at least one year of specialized experience at or equivalent to the next lower grade level or pay band in the federal service or equivalent experience in the private or public sector. Specialized experience is experience that has equipped you with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. Creditable specialized experience must demonstrate the following:
FOR GS-05 (one year of specialized experience equivalent to GS-04):
Experience assisting with hardware, software, peripherals, system architecture, displays, input/output devices, and asset management processes.
Experience establishing and maintaining effective working relationships with customers and contractors internal and external to the Department.
Experience assisting with system security methods and procedures necessary to ensure protection and security measures are applied to government-owned unclassified and classified network equipment.
FOR GS-07 (one year of specialized experience equivalent to GS-05):
Experience providing technical support to customers related to IT hardware and software issues.
Experience improving customer service, customer communications and relationships, and ensuring the integration of IT programs.
Experience with hardware, software, peripherals, system architecture, displays, input/output devices, and asset management processes.
Experience with system security methods and procedures necessary to ensure protection and security measures are applied to government-owned unclassified and classified network equipment.
Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving.
Additional qualification information can be found from the following Office of Personnel Management website:
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
Vacancies filled from this announcement may be filled at any grade level listed. You may be noncompetitively promoted to the next higher grade level after meeting all regulatory requirements, and upon the recommendation of management. Promotion is neither implied nor guaranteed.
Qualifications:
EXPERIENCE:Individuals must have IT-related experience demonstrating each of the four competencies listed below:
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
SPECIALIZED EXPERIENCE: In order to qualify for this position, your resume must demonstrate at least one year of specialized experience at or equivalent to the next lower grade level or pay band in the federal service or equivalent experience in the private or public sector. Specialized experience is experience that has equipped you with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. Creditable specialized experience must demonstrate the following:
FOR GS-05 (one year of specialized experience equivalent to GS-04):
Experience assisting with hardware, software, peripherals, system architecture, displays, input/output devices, and asset management processes.
Experience establishing and maintaining effective working relationships with customers and contractors internal and external to the Department.
Experience assisting with system security methods and procedures necessary to ensure protection and security measures are applied to government-owned unclassified and classified network equipment.
FOR GS-07 (one year of specialized experience equivalent to GS-05):
Experience providing technical support to customers related to IT hardware and software issues.
Experience improving customer service, customer communications and relationships, and ensuring the integration of IT programs.
Experience with hardware, software, peripherals, system architecture, displays, input/output devices, and asset management processes.
Experience with system security methods and procedures necessary to ensure protection and security measures are applied to government-owned unclassified and classified network equipment.
Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving.
Additional qualification information can be found from the following Office of Personnel Management website:
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
Salary : $46,271 - $71,906