Certified Medical Assistant

Position Title: Certified Medical Assistant
 Department Name:  Multiple
UPH Affiliate: UnityPoint Clinic Department Number: 9200-920

 
Effective Date: October 2018
 Review Date(s): 10/2018 *Next review due 10/2020
 
Prepared By: Human Resources  Approved By: Director Clinic Operations

 
Position Reports To: Clinic Administrator 

Description of Position:
Provide a “snapshot” or the principal purpose or focus of the position, consisting of no more than three to five sentences.  This summary should provide enough information to differentiate the major function and activities of the position from those of other positions.
Assist provider and other clinical staff with obtaining basic vital information preparing patient for examination, treatment and minor surgical procedures.  Responsible for tracking system for follow-up appointments related to office visits, laboratory tests and procedures to regularly follow patients monitoring disease status. Schedule referrals for patients with specialist or outpatient as requested by the provider. Complete appropriate forms or requisitions needed for referrals or lab testing, including appropriate CPT/ICD-10 coding.  Answer questions and provide teaching to patients and family members.

*Reference the Scope of Practice grid for clarification of procedures, actions and processes that you are permitted to undertake according to the terms of your professional license.

Essential Functions/Responsibilities:
Essential functions are the duties and responsibilities that are essential to the position (not a task list).  Do not include if less than 5% of work time is spent on this duty.  Be specific without giving explicit instructions on how to perform the task.  Do not include duties that are to be performed in the future.  Duties should be action oriented and avoid vague or general statements.   % of Time
(annually)
Clinical Excellence/Patient Care
• Assist provider and other clinical staff with obtaining basic vital information preparing patient for examination, treatment and minor surgical procedures. 
• Demonstrates competence in the clinical skills necessary to carry out assigned job duties.
• May be required to draw and collect blood and other samples from patients and prepare specimens for laboratory analysis.
• Administer ordered medical and/or vaccines.  
• Responsible for tracking system for follow-up appointments related to office visits, laboratory tests and procedures to regularly follow patients monitoring disease status.
• Schedule referrals for patients with specialist or outpatient as requested by the provider. Complete appropriate forms or requisitions needed for referrals or lab testing, including appropriate CPT/ICD-10 coding. 
• Provide appropriate and timely documentation in the patient’s electronic health record using standardized workflows and processes. 
  70%
Development and Patient Education
• Answer questions and provide teaching to patients and family members.
• Thoroughly understand testing (lab and procedures) values and relationship to patient status with accountability to take next steps, as appropriate to scope and licensure. 
• Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization’s intranet site.
• Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.
• Maintain compliance and behave in a manner consistent with all policies and procedures, including but not limited to Compliance, HIPAA and personnel workplace rules.
• Behave in a manner consistent with all Compliance and HIPAA policies and procedures.
• Maintain regular and consistent attendance at work.
• Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.
• Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
• Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office.
 20%
Basic UPH Performance Criteria 
• Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
• Demonstrates ability to meet business needs of department with regular, reliable attendance.
• Employee maintains current licenses and/or certifications required for the position.
• Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
• Completes all annual education and competency requirements within the calendar year.
• Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse.  Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff.  Takes appropriate action on concerns reported by department staff related to compliance. 10%
Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that required of the employee.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Demonstration of UPH Values and Standards of Behaviors
Consistently demonstrates UnityPoint Health’s values in the performance of job duties and responsibilities
Foster Unity: • Leverage the skills and abilities of each person to enable great teams.
• Collaborate across departments, facilities, business units and regions.
• Seek to understand and are open to diverse thoughts and perspectives.
Own The Moment: 
 • Connect with each person treating them with courtesy, compassion, empathy and respect
• Enthusiastically engage in our work.
• Accountable for our individual actions and our team performance.
• Responsible for solving problems regardless of the origin.
Champion Excellence: • Commit to the best outcomes and highest quality.
• Have a relentless focus on exceeding expectations.
• Believe in sharing our results, learning from our mistakes and celebrating our successes.
Seize Opportunities: • Embrace and promote innovation and transformation.
• Create partnerships that improve care delivery in our communities.
• Have the courage to challenge the status quo.

QUALIFICATIONS:
 Minimum Requirements
Identify items that are minimally required to perform the essential functions of this position. Preferred or Specialized
Not required to perform the essential functions of the position.
Education:

 •     Graduate of an accredited program for Medical Assistants.
•     High school diploma required if work is performed in a moderately complex CLIA lab.
 
Experience:

 • Previous clinical experience in a medical office preferred.
• Computer data entry experience. 
License(s)/Certification(s):

 • Current CME certification for Certified Medical Assistant and AAMA certification.
• BLS and Mandatory Reporter certification.
• Valid driver’s license when driving any vehicle for work-related reasons.
 
Knowledge/Skills/Abilities:

 • Writes, reads, comprehends and speaks fluent English
• Multicultural sensitivity
• Microsoft Office – basic computer skills.
• Customer/patient focused
• Critical thinking skills using independent judgment in making decisions
 
Other:

 Use of usual and customary equipment used to perform essential functions of the position.
 

SCOPE:  Position has supervisory responsibilities?  Yes ?  or No ?   If yes, complete below.
Number of Employees Supervised (Complete if position has supervisory responsibilities of individuals)
 Direct Indirect Total
Exempt   
Non-Exempt   
Total   

Budget Control (Complete if position has budget responsibilities)
Annual Operating Budget (including payroll) 
Annual Revenue/Sales 
Other Scope Measurements
Pertinent to the position, such as number of beds, number of units/departments, number of employees leading, cases per month, etc.
Item Number
 
 
 

Mental/Cognitive Demands:
(List any special mental and cognitive abilities required by the position in your specific environment) 
??Ability to work under time constraints
??Ability to understand and deal effectively with problems and opportunities
??Ability to deal with people effectively, patiently and respond professionally in all situations
??Ability to maintain confidential information
??Must be able to communicate effectively with people of diverse, professional, educational and lifestyle backgrounds
??Must be able to work independently and assume responsibility for timely completing of assigned functions
??Exercises sound judgement, seeking advice when appropriate
??Performs effectively under stressful situations

WORKING CONDITIONS:
Physical Requirements
(Check all that apply if essential to perform job – with or without accommodations)
?     Talk/Hear (communicate, detect, converse with, discern, convey, express oneself, exchange information)

?     See (defect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess)

?     Stand or Sit (stationary position)

?     Walk (move, traverse)

?     Use hands/fingers to handle or feel (operate, activate, use, prepare, inspect, place, detect, position)

?     Climb (stairs/ladders) or Balance (ascent/descent, work stop, traverse)

?     Bend/Stoop/Kneel

?     Squat/Crouch/Crawl

?     Reaching/Twisting

?     Taste/Smell (detect, distinguish, determine)

?     Pushing/Pulling

Lifting Requirements
(Check appropriate category to perform job – with or without accommodations)
?     Level 1; Sedentary Work:  Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
?     Level 2; Light Work:  Exerting up to 20 pounds of force occasionally or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.  Requires walking or standing to a significant degree, pushing or pulling arm or leg controls or maintaining a production rate pace.  Light work requires physical exertion of forces greater than that of sedentary work.
?     Level 3; Medium Work:  Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
?     Level 4; Heavy Work:  Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
?     Level 5; Very Heavy Work:  Exerting in excess of 100 pounds of forces occasionally, and/or in excess of 50 pounds of force constantly to move objects. 

Hazards and Atmospheric Conditions
(check all that apply)
?     Normal Office Surroundings
?     Vibration

?     Exposure to Fumes
?     Mechanical Hazards

?     Exposure to Dust
?     Chemical Hazards

?     Exposure to Extreme Temperatures
?     Electrical Hazards

?     Wet and/or Humid
?     Radiant Energy Hazards

?     Noise
?     Explosives Hazards

?     Mists or Gases
?     Burn Hazards

Other/Comments:
Precautions must be followed when working in any health care environment.

OSHA Categories
(Complete this OSHA section for clinical/patient related jobs)
?     Category I:  Duties performed routinely require exposure to blood, body fluid and tissue.

?     Category II:  Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur.
?     Category III:  Normal routine involves no exposure to blood, body fluid, or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

To Be Completed by Compensation Analyst

FLSA Designation:  
Lawson Job Level:

Lawson Job Category:  
Lawson Job Sub-Category:

Lawson Job Code: 
Lawson Job Title:

Short Term Incentive Eligibility:   
Union Affiliation: 

Reviewed on _________________________         by:
    (Date)
______________________________  __________________________  
 Staff Member (Print Name)   Signature of Staff Member