Epic Application Analyst

We're seeking an Epic Application Analyst (Cupid Analyst) to join our team! In this role, you'll be responsible for the implementation, maintenance, optimization, and support of assigned applications. This involves forging partnerships with customers to complete workflow analysis and determining application capabilities and design. In addition, this role is responsible for building the application, developing and executing test plans, and contributing to training and implementation plans. The Epic Application Analyst proactively applies troubleshooting and critical thinking skills to fulfill customer needs. Finally, the role is responsible for effective and timely communications to team members and customers alike on status of their assigned work.

This position is open to remote/work from home with strong preference for candidates residing within the UPH geographies of Iowa, Illinois, & Wisconsin.

COVID-19 and Flu Vaccination Requirement: It is required to be fully vaccinated for COVID-19 and Influenza. Exemption requests based on medical or religious reasons may be submitted, but must be approved for active employment.

Why UnityPoint Health?

• Commitment to our Team – We’ve been named a  Top 150 Place to Work in Healthcare 2022  by Becker’s Healthcare for our commitment to our team members.
• Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience  a culture  guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits – Our competitive  Total Rewards  program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development – We believe equipping you with support and  development opportunities  is an essential part of delivering a remarkable employment experience.
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work.  https://dayinthelife.unitypoint.org/ 

Issue Resolution

• Independently supports and resolves complex issues with assigned applications in adherence with service expectations and change management policies.
• Takes ownership of escalated customer issues and works with multiple parties and/or vendor to help resolve issue.
• Provides day and after hours on-call coverage as scheduled. May assume additional on-call responsibilities as directed by Manager.
• Follows and may lead the enhancement process and Change Management Policies and Procedures.

Operational Support and Improvement

• Researches and communicates options to support decision-making discussions to determine strategy for implementation of tools and systems
• Advocates for and acts as an agent of progressive change within the organization and proactively identifies opportunities for improvement.
• Researches solutions to improve service such as processes, standards and/or products.
• Participates in decision-making or technical solution-oriented discussions
• Creates and maintains technical documentation. Communicates necessary information to the required teams.
• Demonstrates adherence to Epic standards and guidelines. Assists with meeting maintenance program requirements and maintains related certifications.
• Demonstrates ability to complete application build for assigned application(s). Mentors staff with the completion of documented release processes.
• Reviews release notes, configures and tests application changes.

Compliance and Security

• Understands HIPAA standards, regulatory, and security requirements pertaining to database, server, and/or application management.
• Follows appropriate security processes for supported applications.

Project Management

• Leads and coordinates projects as assigned, demonstrating strong organizational and time management skills
• Leads moderately complex projects independently or as a part of a larger project team.
• Develops project plans and tracks progress, escalating as necessary when project issues arise or deadlines are challenged.
• Follows technical and operational cutover tasks and contributes to solutions for resulting issues

Education

• Bachelor's degree or equivalent relevant work experience.
• Preferred:
  • Epic Certification - Achieves and Maintains Epic Certification as Assigned

Experience

• 2 years experience
• Preferred:
  • Clinical experience in Cardiology or Radiology is highly preferred.
  • Epic certification in Epic Cupid, Epic Radiant, Epic Optime or other Epic certification is not required but helpful. If not certified will need to become certified in Epic Cupid once hired.
  • Experience as an Epic end-user, builder, application analyst, Virtual Care, online scheduling or Clinical Informatics and technical experience in computer science, information technology, HTML, content management, or web development is helpful.

License(s) Certification(s):

• Epic Certification - Achieves and Maintains Epic Certification as Assigned

Knowledge/Skills/Abilities:

• Knowledge of health care organization information systems processes
• Strong communication – written and verbal
• Ability to conduct research into technology issues, standards and products · Proven analytical and problem-solving abilities · Able to manage priorities, deadlines, and execute tasks
• Proactively communicates when risks and issues arise; takes appropriate action(s)
• Strong customer service orientation
• Advanced critical thinking and problem solving skills while demonstrating a high degree of objectivity, diplomacy and tact.
• The ability to work productively in a fast paced, rapidly changing environment.