IT Technical Support Specialist

We're seekign an IT Technical Support Specialist to join our team! In this role, you will be responsible for resolving technology issues and project initiatives in the region, maintains a strong working relationship with peers in all regions and works collaboratively and closely with the Regional Service Managers, customers and other IT team members to ensure the delivery of excellent customer service.

Location: Des Moines Methodist Hospital- Des Moines, Iowa

Shift: Monday-Friday, Days

COVID-19 and Flu Vaccination Requirement: It is required to be fully vaccinated for COVID-19 and Influenza. Exemption requests based on medical or religious reasons may be submitted, but must be approved for active employment.

Why UnityPoint Health?

• Commitment to our Team – We’ve been named a  Top 150 Place to Work in Healthcare 2022  by Becker’s Healthcare for our commitment to our team members.
• Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience  a culture  guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits – Our competitive  Total Rewards  program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development – We believe equipping you with support and  development opportunities  is an essential part of delivering a remarkable employment experience.
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work.  https://dayinthelife.unitypoint.org/ 

Departmental and Technical Support

• Performs quarterly end of lease activities as assigned.
• Works on local and enterprise IT projects.
• Works collaboratively and closely with Regional Service Managers, customers, other IT team members to ensure customer satisfaction needs are accomplished in acceptable timeframes.
• Performs necessary system upgrades, repairs and maintenance on computer systems and peripherals.
• Installs, integrates, and configures new computer systems.
• Utilizes problem tracking system and procedures utilized by IT, and communicates needed changes to the system administrator.
• Works collaboratively with other IT group members to ensure optimal application functionality.

Customer Service

• Works collaboratively and closely with Regional Service Managers, customers, other IT team members to ensure customer satisfaction needs are accomplished in acceptable timeframes.
• Interacts with customers, Regional Service Managers, and the IT management team to ensure hardware and software needs are met in acceptable timeframes.
• Covers on-call when required.
• Provides night and weekend on-call coverage as scheduled.
• May assume additional on-call responsibilities as directed by Manager.

Business Support

• Maintains an understanding of the business environment and the business needs for local affiliate.
• Monitors new developments in technology to determine their applicability to improve the delivered product while maintaining standardization.
• Supports Corporate Unified Communications and Video Conferencing solutions as required.
• Completes special projects and monthly reports as assigned.
• Performs other duties as requested to facilitate the smooth and effective operations of the department.

Education

• Two-year degree in Computer Science or Programming. Equivalent education and work experience will be accepted only if previous experience applies to specific systems.

Experience

• Requires Personal Computer experience required
• Networking experience preferred