Patient Access Representative

• Area of Interest: Patient Services
• FTE/Hours per pay period: 1.0
• Department: Patient Access
• Shift: M/T/Th/F and every other Sat/Sun 8a-430p
• Job ID: 177790
  
  

Overview

Shift: Monday, Tuesday, Thursday, Friday, & every other Saturday & Sunday 8am-4:30pm

The Patient Access Representative is responsible for facilitating patient admission, registration, insurance verification, and scheduling, ensuring accuracy and efficiency in the registration process. The role addresses patient inquiries and manages patient wayfinding. The role also supports administrative tasks and ensures compliance with financial and insurance procedures.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:    

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.
  
  

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in computer system. Ensures information source is appropriate.
• Completes eligibility check and obtain benefits though electronic means or via phone contact with insurance carriers or other agencies.
• Reviews and explains all registration forms prior to obtaining signatures from patient or appropriate patient representative.
• Explain benefits and request copay, deductible and coinsurance as applicable after developing an estimate applying allowable (based on payer).
• Balances cash drawer at the end of each shift to ensure cash, checks and payments made by credit card are accounted for and balance transactions.
• Identifies patients in financial hardship and refer to Patient Financial Coordinators/Certified Application Counselors for charity/financial assistance
• Performs followup visits to patients in nursing areas, ER treatment room or clinical departments to obtain additional registration information, documents and/or signatures. Followup may be performed via phone if appropriate to the situation (making sure a witness is present, if necessary).
• Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner.
• Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested.
• Work or shifts at any of the 3 campuses (ILH, IMMC, and West) could be a possibility for Patient Access roles
  
  

Qualifications

Education: High School Diploma or equivalent required. Associates Degree or DMACC Patient Access Certificate preferred. Persons interested in enrolling or finding out if they qualify for tuition assistance for this certificate can contact DMACC Workforce Training Academy at 515 697-7710.

Experience: Prior customer service experience is required.

Preferred experience: Two years of experience in a hospital patient access/patient accounts department, medical office/clinic or insurance company, experience interacting with patients and a working knowledge of third party payers, experience conducting financial conversations requesting payment for services, prior experience with verification and payer benefit and eligibility systems, and knowledge of medical terminology.

License(s)/Certification(s): Valid driver’s license when driving any vehicle for work-related reasons.

Knowledge/Skills/Abilities: Technical aptitude – ability to learn new systems quickly, Data entry, Communication – both written and verbal, Customer/Patient focused, Interpersonal skills, Managing priorities, Multicultural sensitivity, Planning/organizing skills, Problem solving, Professionalism, Teamwork.

Preferred: Flexibility of schedule, EPIC.